You are here

Support

For a quick answer to your questions, use one of the following procedures:

  • Use the Search area on the upper part of the page, right hand side
  • Consult the Questions and answers page
  • Consult the Documentation pages
  • Access the Program Help
    In Banana Accounting 8, in the Info or Messages window (where error messages are shown), next to the error message, there is the symbol: if you click on it, you will be directly connected to the online page explaining the error message and suggesting possible causes and solutions.
  • Contact us through our Contact form

Our direct support service for registered users (Register now!) is available during the opening days from Monday through Friday, from 9 am to 12 pm and from 2 pm to 4 pm.
Our technical support (email) is free during the first year and provides technical information regarding the installation and use of Banana Accounting. Informations with regard to accounting- or fiscal knowledge are not included. Support services related to the setup, modifying or correction of the chart of accounts, or other complex interventions are being charged (ask us a quotation), also during the first year. When contacting us, please make sure you have your registration code or client number at hand.