Support

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Coronavirus

Many of our clients, because of the coronavirus, are at home and will be spending time on accounting. Our company has also had to structure itself differently and intends to continue to offer an excellent service to all our customers. We have decided to provide free support even to those who have previous versions.
We would therefore like to point out that we have a very comprehensive online documentation and kindly ask you to use this to the fullest.
For specific questions, please use the contact form. Our support will direct you to the pages of the documentation.
Please note that telephone support is not always the most effective tool for providing technical information. Our staff will direct you more often to online documentation.

For a quick answer to your questions, use one of the following options:

Our direct support service for registered users (Register now!) is available during the opening days from Monday through Friday, from 9 am to 12 pm and from 2 pm to 4 pm.
Our technical support (email) is free during the first year and provides technical information regarding the installation and use of Banana Accounting. Accounting or fiscal support are not included. Support services related to the setup, modifying or correction of the chart of accounts, or other complex assistance services are charged (ask us a quotation) during the first year also. When contacting us, please make sure you have your registration code or client number at hand.
 

Rare case troubleshooting:

  • Rare cases pages of the application
  • Install the latest version of the graphics driver:
    Visit the manufacturer website, download the driver file and install it
  • Install the latest version of the printer driver.
    Visit the manufacturer website, download the driver file and install it
  • Consult the troubleshooting page
  • Report the bug

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