Support

In this article

Need support? We're here to help!
Follow the suggested steps to resolve your support request in a timely and effective manner.
If you want to give us your feedback or suggestion, please go to the feedback form.

1. Update to the latest version

The first thing to do is to check which version you have:

  • Do you already have a version of Banana Accounting Plus? From the Help menu → Check for updates, see if you already have the latest release, if not, download it for free. Open your file and check if the problem still exists.
     
  • Do you have an old version of Banana Accounting? Download and install Banana Accounting Plus for free, which will operate according to the Free plan. Open your file and check if the problem still exists. Many things have been improved! If the situation is resolved, update to the latest version by purchasing one of the paid plans.

2. Search the documentation

Did the previous step not solve your problem? Check out our documentation:

3. Contextual Help

Wherever you are in Banana Accounting there is always a Help button that takes you directly to the documentation page where you can find all the information on that specific situation, the possible causes of any problems and the relative answers.

4. Customized technical support

  • Before contacting technical support make sure you have completed the previous steps.
  • Check what version/plan you have through the Help menu → About Banana Accounting or through the Help menu → Manage subscription
  • See what kind of technical support you are entitled to according to your version, and contact us through one of the forms:
Banana Accounting Plus
Advanced plan
Free Support
For all technical issues
3 cases/year
Advanced
Contact Form
Banana Accounting Plus
Professional and Free plan
Limited Support
Free Support for installation and bug report issues
Paid Support for all other technical issues
Generic Contact Form
Banana Accounting 9
(free months from the purchase date)
Purchased in 2020 → 12 months of Free Support
Purchased in 2021  →   3 months of Free Support
Paid Support in all other cases
Banana Accounting 8, 7
and previous versions
NOT available anymore
Purchase the Banana Accounting+ Advanced plan to be entitled to free support

Paid Support is available for CHF 70.-/each 30 min unit. See our price list.
Switch to the Banana Accounting+ Advanced plan to be entitled to Free Support!

Conditions:

  • We are available during working days, from 9.00 am to 12.00 pm and from 2.00 pm to 4.00 pm (CET).
  • To access the technical support, you must be a registered user: Banana Accounting Plus users are automatically registered at the moment of program activation; the others must register their product manually.
  • The support only provides technical information related to the use of the program: It does NOT include any kind of accounting and fiscal advice or information.

For Advanced plan users ONLY
Support through the Advanced Contact Form is the best way to contact us, because our staff sees important information such as version and operating system. There is also a telephone number, available during office hours: +41 (0) 91 210 49 37.

  • When calling you must first indicate your email, so that our staff can verify that it corresponds to an Advanced subscription.
  • To provide a quality service, our staff does not answer questions from users who do not hold a valid Advanced subscription.

Specialized support

It is also possible to request a paid specialized support for special issues such as setting up, changing or correcting the chart of accounts, deleting passwords, CSS and Javascript use for QR invoices or other complex tasks. Please see our price list or ask us for a quote.

 

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