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All online purchases from our Swiss shop (Switzerland and Liechtenstein) automatically originate a Banana user account.
From your user account you can view and edit your subscription information: invoices, address, payment method, manage and add users, cancel subscription, ...
If you purchased from other countries you can access your user account from the platform you purchased on. For more information visit the page User account international.
Access your Banana user account
In your browser enter https://www.banana.ch/shop/en
If you haven't setup a password during your checkout process, you will be asked to do so the first time you access your user account.
Dashboard
From the dashboard of your user account you can see an overview of all your data.
Subscriptions
From the left side menu you can see your Subscriptions and manage them.
You can perform the following operations:
- Renew your subscription directly from here
- Upgrade to Advanced plan - your price will be automatically calculated on a pro-rata basis depending on your remaining period
Cancel your subscription
From the left side menu, choose Subscriptions and then click on the Disable the auto-renewal link.
Disabling the auto-renewal is equivalent to giving notice to cancel your subscription.
However the subscription remains active until the expiration date.
Please note: if you purchased your subscription outside Switzerland, specifically from our international partner MyCommerce (Digital River), in order to Upgrade to the Advanced plan or to Cancel the subscription, please contact our customer service. Also visit the Cancel your international subscription page.
Orders and invoices
From the left side menu choose Invoices.
You can see all your past orders, the amounts you paid, and the status of each invoice. If you need to download or print your invoices proceed as follows:
- Click on the View invoice button
- Click on the Resend the invoice to your email button; it will be sent in PDF format.
If your invoice is still open, you can pay it directly from here:
- Click on the Pay now button
Payment method
From the left side menu choose Payment method.
You can see what your last payment method was and change it if you want, for the next payment.
There are different possible payment methods:
- Immediate payment and, on the next due date, automatic charge.
- Credit Card - Banana.ch does not save sensitive credit card data (they are kept by our payment provider, PostFinance).
You will be asked to enter your credit card data:- The first time you make the payment or you have set the credit card as the payment method.
- If the credit card has expired or is no longer valid.
- If during the year you change your payment method to credit card, Banana won't ask you for the card details immediately, but you'll be able to enter them at the time of renewal payment.
- Credit Card - Banana.ch does not save sensitive credit card data (they are kept by our payment provider, PostFinance).
- Immediate payment and, on the next due date, a new payment will be necessary
- PostFinance card
- TWINT
- Manual payment and, on the next due date, a new manual payment will be necessary
- Bank transfer - Payment within 10 days from the invoice date.
If you remove the existing payment method with the Remove button, you can select a different one.
Automatic subscription renewal can always be disabled from the Subscriptions page.
Change password
From the left side menu choose Change password.
You can change your user account password anytime.
Change email address
The email connected to your Banana Accounting Plus subscription is very important, as you need to enter it in the program to activate it. If you need to connect your subscription to a different email address proceed as follows:
- from your user account, choose the page Change email address from the left menu (image below) and change the email address
- From the Banana Accounting Plus program enter and verify the new email.
This procedure is useful, for example, to associations that change their treasurer. Likewise, they can change their mailing address.
Please note: it is possible to have an administrative email other than the email of the person using the software. The administrative email can be changed in the section Change address. The email of the user of the software can be changed in the Users section.
You can see your current registered email address, but you can edit it and update the page with a new one. Press the Change email button to save your changes.
Change address
Your location address is where our invoices are sent and addressed to. If you need to update it you can easily do it from your user account.
From the left side menu choose Change address.
You can see your current registered address, but you can edit it and update the page with a new one. Press the Change address button to save your changes.
Change language
It is the language in which your invoices are processed, your reminder emails and newsletters are sent.
You can see the language currently used for your user account, and you can easily change it from here. Click on the Change language button to save your changes. The change affects all future documents; documents that have already been processed will not be changed.
Notifications
In this section you can indicate whether you would like to receive subscription expiration notices and our newsletters.
By default both options are turned on. You can turn them off by simply removing the check from their respective boxes and then pressing the Update button.
Users
From this section you can manage the users connected to your subscription.
It is possible to have several users connected to a single multi-user subscription. In the normal subscription there is only one user per subscription, but you can always purchase more.
For a company, a multi-user subscription is attractive because there is only one purchase/renewal invoice and it can manage its users independently.
Please note: it is possible to have an administrative email other than the email of the person using the software. The administrative email can be changed under Change address. The email of the user of the software can be changed in the Users → Manage section
In order to add users to your list, click on the Buy more button.
Forgot password?
If you forgot the password to your Banana user account, you can reset it and create a new one.
When logging into your user account click on the Forgot password? link.
You will be asked confirmation that you want to reset the password.
Press on the Submit button.
You will receive an email in your inbox of your mail provider, similar to the one below:
Click on the link.
Press on the Log in button.
In this dialog you need to enter twice your new password and then press the Save button.
If you see the green message "The changes have been saved", it means that you are already logged into your Banana user account and that your new password has been saved.
Click on the Dashboard link on the top left of your screen to go to the main page of your user account.