Cause
- The program tries to update an installed app by downloading the update from the banana.ch site it refers to. When this message appears, it means that the app on the remote server has been removed or renamed.
- The programme tries to download a template, but the file is not available.
Overall solution
- Check that you have installed the updated version of Banana Accounting.
Solution for the extension
To avoid further messages, there are three possible solutions:
- You can disable the extension
To disable the local extension, close the message. A second message will appear allowing you to disable the extension. Confirm with Ok, or from the menu Extensions > Manage extensions, select the extension that causes the error and uncheck the Enabled option.
In this case, an outdated copy of the extension remains on your computer, but you will no longer be able to use it until you enable it again. - You can remove the local extension
From the menu Extensions > Manage extensions, select the extension that causes the error and click Uninstall. - You can remove the link with the remote extension
From the menu Extensions > Manage extensions, select the extension that causes the error and uncheck the Update automatically option. This way the extension will no longer try to update the local version through the remote link.
Solution for the Swiss VAT extension beta version
The beta version of the Swiss VAT 2024 extension is no longer available online and must be removed manually. To uninstall the beta version and install the stable version of the extension, proceed as follows:
- Close the dialog that shows the message 'Unable to download ... Not Found'. If you have installed both VAT extensions (effective method and balance method), the message will appear twice.
- Click Cancel on the message 'Do you want to disable the extension '[BETA] Swiss VAT Report 2024...'
- Select the command from the menu Extensions > Manage extensions.
- Click on Installed in the list on the left of the dialog to see the extensions installed on your computer.
- Select the extension [BETA] Swiss VAT Report 2024 and click the Uninstall button.
- Check that the extension Swiss VAT Report effective method 2024/2025 or Swiss VAT Report flat-rate/balance rate method 2024/2025 (which replaces the beta version to be uninstalled) is correctly installed. If needed, click Install.
Template Solution
- Click on the update button in the New File dialogue.
The latest version of the list of available templates will be downloaded. - Report by email, to our support service, the file that was not found.