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Banana Error List

  • Cause

    The current file is not supported to run on BananaApps. Some BananaApps may have some restrictions, such as: use for VAT files only, multi-currency, of Cash book type, ...

    Solutions

    This specific BananaApps cannot be run with the current file. 

    Refer to the BananaApps documentation for the necessary requirements or use a later version.

    Refer to the program documentation for the possible values of @doctype.

     

  • Cause

    The @doctype parameter has not been defined in the BananaApps or Script.

    Solution

    Refer to the BananaApps documentation for correction of the BananaApps or Script.

     

  • Cause

    The selected file does not exist.

    Solutions

    Check the file path and ensure the requested file has not been moved or deleted. You may also try to use the Find command to search for the file in your operating system. 

     

  • Cause

    This message appears when you try to uninstall or modify a System App. System Apps can not be uninstalled or modified but only enabled / disabled.

    Solution

    To hide the System App from the App menu, disable the System App.

  • Cause

    A BananaApps is being used but no file has been opened yet.

    Solutions

    A file must be opened before using a BananaApps.

     

  • Cause

    The listed properties are required.

    Solutions

    Add the listed properties to the BananaApps or Scripts.

    Refer to the BananaApps documentation and update BananaApps or Scripts.

     

  • Cause

    The program can only be used until it's expiration date.

    Solution

    Refer to the Program has expired on the %1 page for further information.

     

  • Cause

    You are trying to use the program beyond the expiration date. To continue working you need to purchase the license key from the Purchase page.
    When beyond expiration date, the program only operates in the Starter Edition mode.

    Solutions

    Banana Experimental or Beta of new and improved versions are released on a regular basis.
    The program contains an expiration date that will prevent you from using outdated versions.

    In order to continue using the program:

     

  • Causes

    You are trying to open a link to a file, and the program is indicating that this is not allowed since the file extension is considered unsecure.

    The program allows to open links only if the files are considered secure; a list of all file extensions considered secure is accessible and editable by the user, and it can be found under Tools menu -> Program Options -> Advanced
     

    Solutions

    The extension of the file your are trying to open (the final part, such as for example ".odf", ".xlsm") is not included in the files considered secure.

    If you wish for your file extension to be considered secure, you can add it in the Tools menu -> Program Options -> Advanced

     

  • Cause

    The open file has been created with a previous version.

    Solution

    Before saving it, make sure that it is compatible with both versions, otherwise if you open it again with the previous version, some data or features might not be visible.

     

  • Cause

    An Excel file format or table that contains more than 64'000 cells is being exported and the "Create cell names" box is checked.  Cell names exceeding 64'000 will not be created. Excel does not allow more than 64'000 cell names.

    Solutions

    If the cell names are not required, uncheck the "Create cell names" option in the Export file to Excel tab, or else, ignore the error message.

    If, on the contrary, cell names are to be used when exporting a file, uncheck the tables unnecessary to your export in the Include Tab dialog (such as Accounts (Base).

  • Cause

    You are saving a file with a name that already exists.

    Solution

    Select a different name for the file you wish to save.

  • Cause

    Impossible to open file: it could have been deleted or moved to another directory.

    Solution

    The file may be retrieved via Windows Explorer or Mac. When located, open the file in Banana Accounting Software by indicating the location in the open command. 

  • Cause

    You tried to open a file from an unsupported type or version.

    Solution

    Make sure that your file is of the ".ac2" type or ascertain that the version of software being used is not anterior to the one used for the file's creation date; if the latter is the case, you should purchase the latest version of the software

     

  • You can only merge files with the same accounting type and with identical accounting plans. More information are available at the Merge file page.

    Causes

    You tried to merge two different files, for example:

    • A double-entry accounting file and a Income and Expenses file
    • A double-entry accounting file with VAT and a double-entry accounting file without VAT
    • A double-entry accounting file with multicurrency and a double-entry accounting file without multicurrency

    Solutions

    • Verify what accounting file you have with the File Info command from the Tools menu.
    • With the Convert to new file command from the Tools menu, you can make change one file's type so the two files to be merged are of the same kind.

     

  • Cause

    The Column name indicated in the import file does not exist.

    Solution

    Check the file you are importing. The column name must correspond to one of the existing columns.

    If the file is imported via a filter, update filters in the application.

     

  • Cause

    The cell that you are trying to delete is on a protected row.

    Solution

    In order to edit the cell you first need to Unprotect rows from the Edit menu.

     

  • Cause

    The column indicated in the command has not been found.

    Solution

    Please verify and correct the name that you indicated for the comparison column. 

  • Causes

    When starting the program via the command line, an inexistent column has been indicated.

    Solutions

    Correct the command given.

  • Cause

    The command is not valid.

    Solution

    Please verify the command name.

     

  • There was an error during the execution of the command. Check the syntax and give the command again.

    Cause

    There was an error during the execution of the command line.

    Solution

    Check the syntax and retry the command again.

     

  • The file name indicated in %1 cannot be found.

    Causes

    • You launched the program specifying a file name that doesn't exist or cannot be found.
    • You used a command that opens a file indicated a file name that doesn't exist.


    Solution

    Enter the name of an existing file.

    For more information please visit the Error: cannot open file page

     

  • The license key has expired or does not allow the execution of the command. To continue using all the features you must renew your license.

    Cause

    The license key has expired or does not permit the execution of the command.

    Solution

    You must renew your licence if you wish to proceed.

     
  • Please verify the parameter's name.

    Cause

    An invalid parameter was inserted in the command.

    Solution

    Refer to the Command line page to correct the name and value of your parameter.

     

  • Cause

    The row is inexistant.

    Solution

    Verify the row's number indicated in the command dialog window.

     

  • Verify the table's name indicated in the command dialog window.

    Cause

    The table's name is inexistant.

    Solution

    Verify the table's name indicated in the command dialog window.

     

  • Cause

    The comparison value indicated in the command was not found.

    Solution

    Please verify the value.
     

  • Cause

    The column contains a data type (image, document, ...) that can not be edited within the table .

    Solution

    Edit the data by clicking the editor symbol on the right upper corner of the cell. The data will be edited in separated dialog.

  • One or more columns are protected. If possible, change the attributes of this column.

    Causes / Solutions

    You tried to edit this cell.

    • The column is a system column and cannot be edited.
      • In a Multi-currency accounting file you are trying to manually enter the opening balance in the Opening in basic currency column. This value however is automatically calculated by the program.
        Enter the opening balance in the Opening currency column.
    • The column was protected by the user.
      Change the column settings in the Columns setup command.

     

  • Cause

    The composition with the given name was deleted or renamed.

    Solution

    Select another composition or create a new composition with the given name.

     

  • Cause

    The date has not been entered correctly: the format ought to be the one of the international settings or of the language of your operating system.

    Solution

    Check the date format in the international settings of the control panel of your operationg system and then select your required format.

    Refer to the Interface page for further details.

     

  • Cause

    An error occurred when writing the PDF file.
     

    Solution

    Check the PDF settings and repeat the process.

     

  • Causes

    The license key has not been entered; the limits of the Starter Edition mode (demo version) are therefore applicable. If there are more that 70 transaction rows the file cannot be saved.

    Solutions

    In order to use all the features you must purchase a license.

     

  • This error message is shown when it is not possible to access the file.
    The full name of the file is also shown.

    Causes

    Instead of  %1 the program shows the error message that your operating system reports to the program (in your operating system language)

    Possible causes:

    • you indicated a wrong file name
    • the file is still memorized in the recent files list, favorites or in the import dialogue window, but the file or the folder where the file was stored has been deleted, moved or renamed. 
    • the disc, file or folder are not visible for you as a user anymore
      • because the network disc has been disconnected or the connection is no longer possible
      • because you logged in with a different user name
      • because the file was located in a Dropbox synchronization folder or in another system that is no longer available at the moment
      • because the file was located in a temporary files folder, that your operating system has deleted
    • the access to the file has been blocked by the operating system (insufficient access rights)
    • the file name is contained in a relative path (for example "..\...\test\import.csv") that is no longer correct.


    Solutions

    Import data with version 8.0.3

    In some cases, in version 8.0.3, the program doesn't not find the importation file.
    You can download and  install the new version.

     

  • Cause

    • the file was opened by another user;
    • the same user opened the file twice;
    • the file is protected;
    • the file is located on a non rewritable disc.

    Solutions

    • save the file with a different name;
    • save the file on a rewritable disc.

     

  • Causes

    This message is displayed when trying to save data to the file. It indicates:

    • The file name
    • That it is impossible saving to disk.

    The main causes of the error might be the following:

    • The file is protected and cannot be overwritten or it is located in a folder in which the user does not have writing permission.
    • The file is being used by another person..
    • You are trying to save the file on a non-rewritable media (e. g. a CD).
    • The file is being used by another process (e. g. when synchronizing files, Dropbox temporarily blocks writing access)
      In this case, the file can be overwritten again a few moments later.
    • Your are working on Windows 10 and you have the "Controlled folder access" activated.  What's this?

      Solutions

    • Save your file with a different name, choosing a non-protected location, for example your Desktop, or a re-writable external media (e. g. external disk, USB drive).
    • When you are using "Controlled folder access", add Banana Accounting to the white-list, adding the Banana90.exe program, contained in the program directory - usually under "C\Programs\Banana90", to the list of enabled programs.

     

       
     

  • The file you are trying to open is not in the format that the program expects.

    Opening an accounting file

    The error is reported when opening an accounting file.

    Causes / Solutions

    • The specified file name is not a Banana Accounting file.
      • Check again if the selected file is the right one.
    • The file is damaged due to a disk or operating system failure.
    • The file was damaged during a transmission by email or other media.
      • Ask to receive the file again.
    • You are downloading a file from the Internet, but it is not an .ac2 file, just a link or a redirect to the .ac2 file.
      • In the browser use the Save As command.


    Opening an imported file

    The error is reported when importing a file.

    Causes / solutions

    •  You chose to import an incorrect format.
      • Check if you have chosen the correct format.
    • When downloading a bank statement file you have chosen the incorrect format or selected the incorrect options.
      Maybe you have downloaded data for in a XML format, thinking they were the ISO20022 format
      • Download the file again by setting the parameters correctly.
    • The download process has not been successful, and the file is empty.
      • Download the file again.
    • There were problems during the file transmission by email or when moving the file.
      • Ask to receive the file again.

    To get a clearer idea of ​​the problem you can analyze the contents of the file, opening it with a text editor.

     

  • The file cannot be opened in writing mode

    Causes

    There may be different reasons:

    • The file is already open and it is being used; it cannot be opened in writing mode twice:
      • maybe you opened the application more than once and the file was opened in another window
      • maybe the file has been opened by another user in another session, still active
      • maybe the file is a network shared file, and it is being used by another user
    • The file is protected:
      • maybe the file is located in a protected folder
      • maybe the file is marked as protected
      • maybe the fie is located in a system directory where editing is not possible
      • maybe the file is located on a non writable disk (CD-ROM)

    Solutions

    Your modifications cannot be saved on this file, so you have other solutions:

    • if the file has ben opened by someone else, it is better to close the file and open it again when the other user has finished his work
    • you can save your modifications by using the Save as command from the File menu, and then saving the data on another file.

     

  • Cause

    The command need a file of a different type (ex.: double accounting, timesheet, ...).

    Solution

    Select another file or use the right command.

  • During the PDF export, the program cannot use the font that you selected in the Program options (Tools menu). The export is carried out anyway using the Arial or Helvetica fonts.

    Cause

    • the font does not contain all the information necessary to be used in a PDf file.

    Solutions

    • Select another Font under Program Options;
    • Under Program Options turn off the option 'Advanced - PDF - Enable TrueType Fonts';
    • Ignore warnings if the printout is ok.
  • While saving, it was not possible to create the backup file.

    Causes

    The program is trying to save the existing file by creating a backup copy (for more info see the Save page).
    The operating system prevents, however, to carry out the operation.

    • You cannot rename the existing file "filename.ac2" because this file is protected.
    • You cannot erase the "filename.ac2.bak" file.

    Possible causes include:

    • You are working on a directory without writing permissions
    • The existing file has been opened by someone else on another computer, in another session or it is locked by another process.
    • The "filename.ac2.bak" is write-protected.


    Solutions

    • Save the file with another name to avoid losing the changes made.
    • Find out the possible cause.
    • Manually delete the file "filename.ac2.bak"

     

  • Cause

    The numeric value of the column is lower than the minimum allowed.

    Solution

    Check the column value limits using the Columns setup command -> Settings tab.

     

  • Cause

    This error message appears when the program installation is corrupted.

    Solution

    You need to reinstall the program.

     

  • In the Starter Edition mode (demo version), the program allows you to save your file only if:

    • you don't exceed the 70 transaction rows, and the 25 rows in the Budget table
    • you don't exceed the 70 rows in the Addresses and Libraries applications

    If you exceed this limit an error message is shown.

    Causes

    • You installed the program without having entered the license key
    • You installed the version 8 of the program, but the license key you entered is from an older version
    • You changed your computer, you reinstalled the program, and you haven't re-entered your license key
    • You are working in your computer but under a different username
    • You license key is expired

     

    Solutions

    By entering the license key, the Starter Edition version will turn into a complete version, and you can then save your data.

    All data entered with Banana Starter Edition (as long as they contain less than 70 transactions), will be preserved.

     

  • Cause

    In the Starter Edition (demo version), you won't be able to save your file if it exceeds 70 rows of transactions.

    Solution

    You must purchase a licence key if you wish to proceed and save your data.

     

     

  • See Error page Max %1 rows allowed

  • For causes and solutions:

    See Error page: Max %1 rows allowed

     

     

  • Cause

    A file created with a previous version was not converted properly.

    Solution

    Try to convert it, creating a new file with the command Convert to new file (Tools menu).

     

  • Cause

    Each row can contain a maximum of 32,000 characters. Characters exceeding this limit will not be saved.

    Solution

    Reduce the length of the texts.

     

  • Insufficient memory: cannot carry out operation

    Causes

    Your working memory is almost full.

    Solutions

    In order to carry out the operation, you need to close other open files or programs.

  • Cause

    You are trying to save a file with a name that already exists.

    Solution

    You must save the file with a different name.

     

  • Cause

    The name indicated in the table, the column or in preferences is a reserved name.

    Solutions

    Insert a different name.

     

  • Cause

    The name of the table, the column or preferences can't be empty.

    Solution

    Insert a name for the table, column or preferences.

     

  • Cause

    Confirmation password has not been entered or is different to the one first entered.

    Solutions

    Enter an identical confirmation password.

  • Cause

    The time format is erroneous.

    Solution

    Check your international settings in the Control Panel of your operating system.

    Refer to the Columns setup page > Date, hour and number format section, for further information.

     

     

     

  • Cause

    The entered password is incorrect.

    Solution

    Make sure to enter the correct password. More details are available in the Password tab page.

  • Cause

    There have been more than three attempts to open a protected file with an incorrect password and the maximum number of input attempts has been reached.

    Solutions

    Reopen the file and enter the correct password - after three incorrect attempts, the file will be closed again.

    Our technicians can recover the password for a fee (see the price list). You will have to submit your support request via e-mail by attaching the corresponding file.

     

  •  

    Cause

    You are trying to change the program language, but the one you are looking for is not present in the Program options (from the Tools menu), because a  language was not selected during the installation of the program.

    Solution

    You need to reinstall the program, selecting the desired language, among the available ones.

     

  • The program is trying to recalculate the totals of groups in the Chart of Accounts or reports, but is unable complete the operation due to an infinite recursion.

    Cause

    • A group of a higher level has been totalised in a group of a lower level.
      Example: group 10's total is assigned to group 1 and then group 1's total is assigned in group 10.
      The program will stop calculating those operations, as it first calculates unit 10, then group 1, then again group 10 and then subsequently the group 1, and so on in an endless circle.

    Solution

     

  • Causes

    You are trying to unprotect rows that, apart from being protected, have also been locked.

    Solutions

    When trying to unprotect rows that were also locked, you must first unlock the transactions.
    More information is available on pages Lock transactions and Protecting the rows.

     

  • Causes

    The rows you are trying to delete or modify are protected or blocked.

    Solutions

    If you must change the row:

    • If the row is protected use the Unprotect Rows command in the Edit menu.
    • If the transaction in the row was locked with Lock transactions, use the Unlock transactions command.
      Refer to the Lock transactions documentation.
  • Cause

    An invalid value has been entered in the Column.

    Solution

    Insert a valid value.

    Refer to further information available here: Columns setup.

  • Cause

    An undefined error has occurred during the program execution.

    Solution

    Execute the command again.

  • Cause

    There are unknown types of columns in the accounting file that was created. The file was most probably created via a more recent version of Banana Accounting Software, than the one you are using.

    Solution

    Upgrade your version of Banana Accounting Software

  • Cause

    Multiple non-contiguous rows or cells were selected, and the command can not be executed.

    Solution

    Select one single cell or area and run the command again.

  • Cause

    The numerical value entered in the column is greater than the maximum value permitted.

    Solution

    Check the permitted limit for the column via the command Columns setups>Settings section.

     

  • Cause

    You are trying to modify rows that are protected.

    Solution

    Check the Edit menu>Unprotect rows command to undo protection.

  • Cause

    Text not found while searching table.

    Solution

    Check that the entered data respects the available options of "Whole word only", "Match case", "Selected area only".

    Refer to Find page for further information.

     

  • This column requires a numeric value.

     

    Cause

    A non numeric value was entered in the column in use.

    Solution

    Enter a numeric value or use a seperate column for a non numeric value.

    Refer to the Columns setup page for further information.

     

  • Cause

    • A second instance of the program is running
    • The given port is already in use;
    • A firewall or antivirus is blocking the programm to open the port.
    • The system is not correctly configured;

    Solutions

    • Check the details at the end of the error message;
    • Verify that only one instance of the program is running;
    • Change the used port in web server setting file;
    • In the antivirus or firewall application allow the program to open the given port;
    • Reinstall the programm.

     

  • Cause

    You are trying to paste data that contain more rows or columns than the selected area.

    Solution

    Redefine the selected area.

  • Cause

    The number for totalization group is not found

    Solution

    Check the groups available in your table and indicate an existing group number

  • This message indicates that you can use all the program functions, as in the Starter Edition.

    Explantions

    • You have a license type that doesn't include the use of all functions (Essential, Standard).
    • You have not yet passed the limits of the Starter Edition (less than 70 transactions and 20 budget rows)
    • You can try all functions, just as in the Starter Edition.
    • Once you have 70 transactions, only the functions that are specific for your license will remain active and the message disappears.

     

  • See also page License Key .

    When is this message is displayed it means you cannot save the files that have more rows in the Transactions-table than the indicated number.

    Instead, you can perform most of the other operations.

    Causes

    This message is indicated when:

    1. You are working in Starter Edition mode (without license key).
    2. The license key does not allow the use of this accounting type or application (for example, does not allow the multi-currency application).
    3. The license key is limited to a particular language and the accounting file is not in the language of the license.
      The creation language of the accounting file can be deducted from the column headers or file properties .
    4. The program language (Texts in the menu, etc.) is not in the language of the license code (change program language).
    5. You are not using the last version of the software.

    Solutions

    To verify what type of license you have, please go to Manage license code.

    Staying within the fixed limit:

    • Use the program without going over the indicated limit.

    To go over the indicated limit:

     

     

  • Cause

    When printing your document, text is not displayed properly as it is beyond the set margins.

    Solution

    Reduce the font size in the Page Setup (File Menu>Page Setup command).

  • Cause

    You do not have the rights to remove nor modify your licence key.

    Solution

    Contact your technical support.

  • Cause

    You do not have the rights to insert nor modify your licence key.

    Solution

    Contact your technical support.

  • Cause

    It is not possible to use a licence key for another version of Banana Accounting Software or a different operating system to the one you purchased it for. Each version and operating system requires a specific licence.

    Solution

    You will need to purchase the licence key to the corresponding operating system and software version. Further information.

     

  • Cause

    A licence key that is not valid for your operating system or version of Banana Accounting Software has been entered.

    Solution

    You will need to purchase the licence key to the corresponding operating system and software version.

  • Cause

    An error message for developers is being displayed.

    Solution

    Disable the display of error messages for developers in the Developer options.

     

  • Cause

    The compilation of the qrc file failed.

    Solution

    Check the details showed in the dialog.
    See the help page of the qrc compiler: The Qt Resource System

  • Cause

    It will not be possible to undo the operation you are performing. The program asks for confirmation to that effect before continuing.

     

    Solution

    Confirm if you wish to proceed, or cancel if you want to stop the operation.

    In case of doubt, make a copy of your File before proceeding.

     

  • Cause

    A file name for an already open File has been specified. 

    Solution

    In order to proceed with the merge, check and indicate theproper name of the second file. Further details are available in the Merge File page.

  • Cause

    A group summing all of the accounts of BClass 1,2,3,4 is missing in the Chart of Accounts.

    Solution

    Insert a totalling group. Refer to Groups page for details.

     

  • Cause

    The file contains settings that are not compatible with the current version. You can view the file, but some data will be lost if the file is saved.

    Solution

    It is recommended to update to the latest version by purchasing the license key. Install the software latest version and open your accounting file.

     

  • Cause

    A default printer is missing.

    Solution

    Select or add a default printer. Check information on your operating system for adding a default printer.

     

  • Causes

    • You are trying to merge files that are of a different type.
    • When importing data from files that are not of the same type.

    Solutions

    Make sure you are working with files of the same type, otherwise you will be loosing data.

    If trying to merge a file containing VAT data (current file) in a file without VAT data (destination file), data relative to VAT will be lost.
     

  • Cause

    You are trying to open a file created with version 8, that contains the features not supported by the version in use (earlier). All data affected by the new Banana 9 features will not be available with your version.

    Solution

    In order to use all the new features you must upgrade to version 8, by purchasing the license key.
    Install version 8 and open your accounting file with it.

     

  • Cause

    The file contains settings that are not compatible with the current version. The file can be viewed, but some settings will be lost should you proceed to save the file.

    Solution

    It is recommended to upgrade to the latest version by purchasing the license key. Install the latest version and open the file in your accounting.

     

  • Cause

    You are trying to open a file created with a more recent version, that may contain features not supported by the earlier version in use. All data characterized by the new features of the latest version are not available in the version in use.

    Solution

    To benefit from all the new features, you should be upgrade to the latest version by purchasing the license key. Install the latest version and open the file in your accounting.

     

  • Cause

    The file is not compatible with your current version of Banana Accounting Software.

    Solution

    Upgrade your Banana Accounting Software to the latest version.

  • Cause

    The file you are trying to save has been processed with an earlier version. If the file is saved, the new version's settings will apply.
    Once the file is saved with the new version, you will not be able to open it with the previous one.

    Solution

    Make sure the file you're about to save with a newer version, will not have to be opened with a previous version again, else cancel the save.

     

  • This is a warning message that reminds the user that there is an autosave file with a more recent content.
    For more information please visit the Recover autosave file dialog window.

    Causes

    You have previously clicked on Cancel in the Recover autosave file dialog window, without specifying if you wanted to recover or not the autosave file. Then you have opened the file in Banana Accounting.

    Solutions

    • If you don't want to recover the autosave file, you can ignore the warning message.
    • If you want to recover the autosave file, you should open the file and save it by taking away the .autosave extension.
      Attention: before overwriting, renaming or deleting existing files, we suggest you make a backup copy.

     

     

  • Cause

    This table or column or composition does already exist.

    Solution

    You may opt to overwrite or keep both, else cancel the operation.

  • Cause

    The indicated value already exists.

    Solution

    Click Yes to proceed or No to cancel.

  • Cause

    This file uses exchange rates that are incompatible with your current program version.

    Solution

    Please visit the Incompatible exchange rates from previous version page.

     

  • Cause

    The exchange rate or it's history is missing for one of the currencies of the Accounting file that that was imported.

    This message is a warning that it has not been possible to update the exchange rate for one or several currencies.

    Solutions

    • Complete the exchange rate history or the Accounting file with the missing currency
    • Import the missing exchange rate from another Exchange history or Accounting file
    • Ignore the warning if not relevant
  • Causes

    In the Exchange rate table, in the Date column, a date was entered for the opening balance (which shouldn't be done)

    Solution

    Delete the data in the row where the opening balances have been entered.

    Please also consult the Exchange rates table page.

     

  • Cause

    The current and historical rates have different multipliers.

    Solution

    Correct the multiplier of the historical exchange rate in the Exchange rate table.

     

  • Cause

    This error message is generated when the program's installation is corrupt.

    Solution

    Reinstall the programm.

  • Cause

    The file uses exchange rates that are incompatible with the current version of the program.

    Solution

    Refer to page Incompatible exchange rates from previous versions.

     

  • Cause

    There is already an exchange rate with the same date for the same currencies. You cannot enter it again.

    Solution

    Check the change rate to be included in your base. If it already exists there is no need enter it in again.

  • In the income/expenses accounting total of the operations registered in the Accounts table must match the total of the operation registered in the Categories table. This error messages appears when there is a difference between the Accounts and Categories table.

    Causes

    • Missing account or category in the transaction
    • You entered s non existing account or category
    • In a multiple transaction (the one on more than one row), you entered a wrong amount, or some amount (of all the accounts or categories that compose the multiple transaction) is missing.

     

    Solutions

    • First of all you need to use the Check accounting command from the Account1 menu.
    • Enter the missing account or category
    • Check in the Accounts or Categories table the right account or category to be entered
    • Check all the amounts and make sure none is missing

     

    Notes

    The difference is not shown if in the transactions row at least one category has been indicated. When managing an accounting without using the categories, the difference is not shown.

     

  • Cause

    The category doesn't exist in the Categories table of the Income & Expense accounting or Cash book.

    Solution

    Add the missing category in the Categories table. For further information please refer to the Add/Rename page.

     

  • Causes

    The account you entered in the Transactions table is not present in your chart of accounts.

    Solutions

    Enter the missing account in the Accounts table; then you can use it in the Transactions table.

  • Cause

    The segment entered in the Category column of the Transactions table doesn't exist.

    Solutions

    Countercheck the existence of the segment in the Categories tab.

    For further information please refer to the Segments page.

  • Cause

    The Segment account entered in the Transactions table, doesn't exist in the Chart of Accounts.

    Solution

    The segment needs to be entered in the Accounts table, in order to be available for use.

    Refer to the Segments page for further information.

     

  • Transaction balance not at zero. It is possible that there are differences in the VAT calculation.

     

    Cause

    Transaction balance not at zero. There might be differences in the VAT calculation.

    Solution

    Check the accounts inserted in the VAT table and the basic settings.

    Recheck your accounting via the Account1 - Check accounting command.

     

  • Cause

    The difference might result from entering errors in the Transactions table.

    Solution

    Check accounting (Account1 menu), activating in particular the Differences within transactions option.

     

     

  • Cause

    There is a category in the Categories table that has no GR reference.

    Solution

    Insert the GR reference. Refer to the Getting started page for further informtion.

  • Cause

    The account in the Accounts table has no GR reference.

    Solution

    Complete the account setup by inserting the appropriate GR reference.

    For further information on account grouping refer to the Groups page.

  • Cause

    There is a Group in the Accounts table that has no GR reference.

    Solutions

    Insert the GR reference. For further information refer to the Groups page.

  • Cause

    • The invoice transactions use accounts of two or more counterparties

    Solution

    • Open the invoice account card
    • Correct the wrong counterparties accounts
  • Causes

    • Registering an invoice on multiple lines (composed transactions) that have different currencies than the invoice currency.
    • Registration of an invoice with VAT and invoice currency different from the accounting base currency.

    Solutions

    • In the case of the registration of an invoice on several lines, indicate on each line both the debit account and the credit account (customer account and revenue account).
    • It is not possible to use the VAT registered with a currency other than the customer's currency.
  • Cause

    When printing invoices, it is verified that the totals of all the invoices grouped by customer correspond to the balances of the account cards of the respective customers. If the amounts do not match, the difference is reported.

    Solution

    Compare the movements of the customer's account card with the customer-related invoices. Usually these warnings occur as a result of other errors reported during printing, for example the presence of exchange differences or by the use of VAT with a currency other than the customer's currency.

     

  • Causes

    The error is due to the the registration of a bill referring to an account that doesn't relate to the group/account of customers/suppliers .

    Solutions

    Check the account and it's settings. For further information refer to the Setting up the accounts for Customers and Setting up the accounts for Suppliers pages.

     

  • Cause

    When you print an invoice in CHF, if necessary, the total is rounded to 5 cents. If the total printed invoice does not match the registration amount, the user is notified of the difference.

    Solution

    • Create the rounding registration that will be included in the invoice and the print will not calculate the rounding.
    • If you do not want to round off the total amount you can, with the command Account 2 - Customers - Settings, Advanced, set the rounding of the invoice to the desired cents, for example if you set 0.01 the invoice total will correspond to the registration.
  • Cause

    • You are trying to print one or more invoices from transactions table that do not belong to a customer group.

    Solutions

    • To print invoices, the registrations must contain an account (or a cost center) that belongs to the customer group. As a result, check the columns Debit, Credit and/or CC3.
    • Check the customer group settings in the Account2 menu -> Customers -> Settings.

    See also setting up the customer account and configuring the customer settings

  • Cause

    You are using functions in the Customers menu, where indications about the customer's account or the customer's group are missing in the settings.

    Solutions

    In order to use the Customer's functions you need to indicate the customer's account or group in the Settings (Menu Account2, Supplier cmnd, Settings).

    For further information, please refer to:

     

  • Cause

    You are using functions in the Suppliers menu, where indications about the supplier's account or the supplier's group are missing in the settings.

    Solutions

    In order to use the Supplier's functions you need to indicate the supplier's account or group in the Settings (Menu Conta2, Supplier cmnd, Settings).

    For further information please refer to the Setting up accounts page (suppliers settings).

     

  • Cause

    You have not specified a Customers / Suppliers account or group.

    Solution

    In order to use the Customers / Suppliers functions you need to indicate the account or Customers / Suppliers group (see Account2 menu, Customers / Suppliers command, Settings).

    For further information, please refer to:

  • Cause

    • There are errors in the accounting
    • The opening balances doesn't correspond to the previous year's balances

    Solution

    • Execute Check accounting to obtain a list of possible errors.
      Make sure that the check option 'Opening balances differ from last year's balances' is enabled
    • Correct the errors being signalled in the Info window.
  • Cause

    When printing statements, it is verified that the totals of all the invoices grouped by customer correspond to the balances of the account cards of the respective customers. If the amounts do not match, the difference is reported.

    Solution

    Compare the movements of the customer's account card with the customer-related invoices. Usually these warnings occur as a result of other errors reported during printing, for example the presence of exchange differences or for the use of VAT with a currency other than the customer's currency.

  • Cause

    Hash algorithm is not supported by your current version of Banana Accounting Software.

    Solution

    Update your program or purchase a new version.

  • Cause

    This operation cannot proceed whilst your accounting is locked.

    Solution

    If a modification is necessary you need to unlock your accounting in Account2 menu, see Lock transactions for more information.

  • Cause

    An invalid data format, that might not match the date in the Accounting file's properties menu,  has been entered whilst locking a transaction, 

    Solution

    Enter a valid date or adjust the date if it does not match the year selected in the Properties file. For further information, please refer to:

    Lock transactions

  • Cause

    The file has been tampered with and can no longer be locked.

    Solution

    Check your accounting; if correct, remove lock and replace with a new one.

    For further information refer to the Lock transactions page.

  • Cause

    There are errors in the transactions and it is impossible to proceed with locking them.

    Solution

    Before proceeding with the locking, check your accounting for possible errors.

  • Cause

    The file has been tampered with and can no longer be locked.

    Solution

    Check your accounting; if correct, remove lock and replace with a new one.

    For further information refer to the Lock transactions page.

  • Cause

    The VAT code entered is already present in the VAT Codes Table.

    Solution

    Enter a different VAT code

    For further information consult the VAT Codes Table page.

     

  • Causes

    The VAT tax code was not found in the VAT Codes table.

    Solutions

    You must only use VAT codes that are in the VAT Codes table. For further information consult the VAT Codes Table page.
    For the Swiss VAT please check that the new 2018 VAT codes are used. You can download them from the New 2018 VAT rates page.

  • Cause

    This account number does not exist in your accounting plan.

    Note: Even if an account is no longer needed, it should be maintained if it had a closing balance in the previous year. Only then an Enhanced Balance Sheet with groups with the column 'previous year' can be created.

    Solution

    In order to add a new account please visit the Add / Rename page.

     

  • Cause

    • The new VAT table doesn't contain one or more vat codes used in the transactions

    Solutions

    • Run the command Check accounting to obtain a list of possible errors
    • In the transactions correct the VAT codes that no longer available
  • Cause

    • The Vat code in the new VAT table has different settings compared to the current table

    Solutions

    • Run the command Vat Report for the given VAT code
    • Verify that every single transaction listed in the report is correct
    • If there are errors correct the transaction
  • Cause

    This message will appear if you are trying to Create a New Year and the program notes that Exchange rate differences have not yet been entered.

    Solutions

    There are two solutions to solve this problem:

    • Cancel the Create New Year command
    • Procced with your Create A New Year regardless
      You may now begin to record transactions for the new year, even if you have not permanently closed the previous year.
  • Cause

    Transactions with "#CheckBalance" are added to the Transactions table in order to verify if the balances match, between the one recorded in the "#CheckBalance" transaction and the one present in the accounting file. When the two balances do not match, there are mistakes.

    Solutions

    You need to check the records of the account with the mismatch in the balance. Correct and repeat with the "#CheckBalance" function. 

    For further information refer to the Check accounting page.

     

  • Cause

    The parameters entered in the "#CheckBalance" transaction are not valid.

    Solution

    Correct the "#CheckBalance" transaction. The correct syntax for "#CheckBalance" transactions is available on the Check accounting page.

     

  • Cause

    There are transactions (usually those entered on multiple lines) that have the same document number, but with different dates.

    Solution

    Check and correct the date or number of the document, that has caused the alert.

    For transactions on multiple lines, where there is no link between doc and date, the program is unable to determine the counterpart properly.

     

  • Cause

    The account Description is missing.

    Solution

    Enter the account description in the Accounts table, Description column.

     

     

     

     

  • Cause

    The group Description is missing.

    Solution

    Enter the group description in the Description column.

  • Cause

    You have a multi-currency file but you didn't set a basic currency.

    Solution

    Go to the File and accounting properties command from the File menu, Accounting tab, and enter the basic currency symbol in the appropriate field.

    After you entered the basic currency, we suggest you to recheck the whole accounting file with the shortcut keys Shift + F9 (Win and Linux) or Cmd + 9 (Mac).

     

     

  • Cause

    There is a cost center in the Chart of Accounts that has no GR.

    Solution

    You need to insert a reference GR. For further information check the Cost and Profit Centers page.

     

  • Cause

    The segment is present in the Accounts table, but does not have a GR.

    Solution

    Please enter the reference Gr. For more information please visit the Segments page.
     
     
  • Cause

    For the indicated account, the final balance of the previous year is not the amount indicated in the "Previous" column of the current file.

    Solution

    Consult the "difference between the column "Difference between 'Balance' column of your previous year file and 'Opening' column of your current file"

     

     

     

  • For the indicated account the final balance from the previous year does not correspond to the opening balance of the current year.

    Causes

    Usually the amounts of the "Opening" and "Previous" columns in the current year accounts table must match the previous year-end balances (the previous year file name is shown in the File and Accounting properties - File menu).

    The difference can have several causes:

    • After creating the new year you made changes to the previous year's file.
    • The opening amounts of the current year have been changed manually.
    • In the Exchange rates table, the opening exchange rates are not the same used as closing exchange rates for the previous year.
      The opening balance in basic currency (calculated from the opening exchange rates) does not match the previous year's balance.


    Solutions

    • Update the opening balance with the Update opening balances... command from the Account2 menu.
    • There are cases where the difference is meant to be; in this case you can ignore the error message.
  • Causes

    Ar row %1 a possible error is present, because the Gr indicated for the account  is not the same as the Group in the totalization row.

    In the example image, in the Group 40 are totalized the amounts of the rows having 40 as a Gr, but row 47 has 3 as a Gr.
    This means that the account on row 47, in this case the account 3600 - Donations, will be totalized in the Group 3 and not into Group 40.
    The program highlights the possible error, in case this structure hasn't been done on purpose.

    It may not be a mistake

    The amount of the account will be totalized in the indicated Group, no matter where the account row is placed in the accounting plan.
    There are cases where a non-sequential disposition of the accounts is required, and it's therefore not a mistake.

    Solution

    Verify that all accounts listed and meant to be totalized in the same Group have the same Gr. More information are available at the Groups page.

    We therefore suggest to correct your accounting plan indicating the same Gr for all the accounts that are to be totalized in the same Group.
    In our example, the account 3600 - Donations, should have the Gr 40 and not 4.

  • Cause

    The program has found a difference between the balances of a file previous and after it's conversion.

    Solutions

  • The program reports this message when it detects that there have been changes in your accounting file that make it suitable an accounting recalculation.

    In some cases it is just a precautionary measure to ensure that all accounting data is still correct.

    Causes

    Some of the possible causes:

    • A transaction was entered using a new account, which only later was included in the chart of accounts.
    • The VAT/Sales tax has been modified (by adding or modifying some tax codes).
    • Some opening exchange rates have been modified.
    • A file written with a previous, non-compatible version has been opened.
    • There was a data conversion that caused errors or differences.


    Solutions

    • Use the Check accounting command from the Account1 menu.
    • If errors are reported, fix them.

     

  • Cause

    There is a difference between the Debit and Credit columns in the Transactions table. The program will signal the beginning of the row containing the possible difference.

    Solution

    For this message please check Possible difference (from row: %1 - to row: %2)

     

  • Cause

    An amount has been entered the Opening column of the Accounts table, but the account is missing.

    Solution

    Enter the account related to the amount in the Accounts table.

    Related Topics

  • Cause

    An exchange rate has been entered in the Exchange Rate column for a transaction in base currency.

    Solution

    The number 1 must figure in the Exchange Rate column, else the cell must remain empty.

  • Cause

    The amount calculated in a foreign currency, on the basis of the entered exchange rate, differs to the amount in the base currency.

    Solutions

    • If the amount in the base currency is correct, select it an press function F6
    • Check the exchange rate entered and recalculate, positioning on the Exchange rate cell and updating the exchange rate of the base currency with the F6 function.
  • Cause

    The exchange rate entered is below the minimum defined in the Exchange Rate table.

    Solution

    Check the Exchange rate settings and enter a value which is not below the minimum defined in the Exchange Rate table.

  • Cause

    The exchange rate entered is above the maximum defined in the Exchange Rate table.

    Solution

    Check the Exchange rate settings and enter a value which is not above the maximum defined in the Exchange Rate table.

  • Cause

    The CC1 Cost Center is not denominated in the transaction's currency. The Transaction's amount will not be calculated for, nor appear in the CC1 cost center.

    Solution

    Insert a cost center with the identical currency as Transactions.

     

     

  • Cause

    1. The CC1 cost center that you entered (the account preceded by a period "."), does not exist in the accounting plan.
    2. In the Transactions table, the cost center has not been entered in the CC1 column.
    3. In the Transactions table - CC1 column, the cost center has been entered with the period "."

    Solution

    1. Enter the cost center into the accounting plan in the 03 section
    2. In the Transactions table, enter the CC1 cost center in the CC1 column
    3. In the Transactions table, enter the cost center without the period "."

    For more information visit the Cost and profit centers page.

     

  • Cause

    The cost center being used is not in the Base currency. Breakdown for VAT allocation can't take place if the cost center being used is not denominated in the Base currency.

    Solution

    Set the cost centers in Base currency to allow for VAT breakdown.

     

  • Cause

    The CC2 cost center entered is not in the transaction currency. The amount of the transaction can't be calculated for the CC2 cost centers.

    Solution

    Enter a cost center denominated in the transaction's currency.

     

  • Cause

    1. The CC2 cost center that you entered (the account preceded by a comma ","), does not exist in the accounting plan.
    2. In the Transactions table, the cost center has not been entered in the CC2 column.
    3. In the Transactions table - CC2 column, the cost center has been entered with the comma ","

    Solution

    1. Enter the cost center into the accounting plan in the 03 section
    2. In the Transactions table, enter the CC2 cost center in the CC2 column
    3. In the Transactions table, enter the cost center without the comma ","

    For more information visit the Cost and profit centers page.

  • Cause

    A transaction, that is not denominated in the base currency,  was entered in the CC2 cost centre of your VAT accounting.

    Solutions

    • Use the base currency for the cost centre
    • Change the currency for the transaction to the base currency
    • Split the transactions into several rows
  • Cause

    The CC3 cost center entered is not in the transaction currency. The amount of the transaction can't be calculated for the CC3 cost centers.

    Solution

    Enter a cost center denominated in the transaction's currency.

  • Cause

    1. The CC3 cost center that you entered (the account preceded by a semicolon ";"), does not exist in the accounting plan.
    2. In the Transactions table, the cost center has not been entered in the CC3 column.
    3. In the Transactions table - CC3 column, the cost center has been entered with the semicolon ";"

    Solution

    1. Enter the cost center into the accounting plan in the 03 section
    2. In the Transactions table, enter the CC3 cost center in the CC3 column
    3. In the Transactions table, enter the cost center without the semicolon ";"

    For more information visit the Cost and profit centers page.

     

  • Cause

    The cost center being used is not in the Base currency. Breakdown for VAT allocation can't take place if the cost center being used is not denominated in the Base currency.

    Solution

    Set the cost centers in Base currency to allow for VAT breakdown.

  • Cause

    The code used has been disabled.

    Solution

    To activate it, position yourself in the VAT codes table, view Complete, and delete the "2" in the Disable column.

     

  • Cause

    You are trying to enter a VAT code on a row that contains a Group

    In the VAT Codes table, a Group will totalize the VAT codes that pertain to the same group, therefore there must not be a VAT code in that row.
     

    Solution

    You must cancel the Group in the row where the VAT code is entered.

    Related topics

  • Cause

    In the Accounts table, or in the Categories table (in the Income and Expenses accounting plan), you entered a row with an account or category number that already exist.

    Rows containing a repated account number are shown as errors.

    Solution

    • go to the row where the duplicate account is located
    • assign to the account a different name or delete the row

     

  • Cause

    An account number as well as a group number has been entered on the same row of the Accounts or Categories tables.

    Solution

    Delete the account or group from the row.

    Refer to Groups for further information.

     

  • Cause

    The account where the VAT/Sales tax should be registered is not in basic currency.

    Solution

    In the Accounts table, ascertain that the account where VAT is registered is in the basic currency.

  • The VAT account in this transaction, being automatically applied by the program, doesn't exist in the Chart of Accounts

    Causes

    • No VAT account could be found in the Files properties > VAT or in the VAT codes table.
    • An inexisting account has been indicated in the File properties >VAT.
    • An inexisting account has been indicated in the  VAT Account column of the VAT Codes table.

    Solution

    1. Indicate an existing account in the File properties or the VAT Codes table.
    2. Execute Check accounting.
  • Cause

    The account you are trying to use has been disables.

    Solution

    In order to activate it you need to go in the Accounts table -> Other view -> Disable column; from here, from the desired cell of the Disable column and erase the "2" number.

  • Cause

    If the accounting has been locked at and for a certain date, entering transactions for a date that is equal or preceding the locking date won't be possible.

    Solution

    Check the transaction's date and if your transaction must be entered nevertheless, unlock your accounting first.

    For further information refer to the Lock transactions page.

  • Cause

    The transaction date is prior to the accounting opening date, that you entered in the File properties.

    Solution

    Correct the transaction date or change the settings in the File properties.

     

  • Cause

    The date you have entered in the transaction is posterior to the accounting closing date, that you have entered in the File and accounting properties.

    Solution

    Correct the transaction date. The date must be included in the initial and final accounting date entered in the File and accounting properties

     

  • Cause

    When the accounting is in locked status and parameters are being modified in the VAT codes table (ex: the percentage of a code), the program won't be able to update those values in the Transactions table.

    Solution

    In order to proceed with the modifications, unlock the accounting first with the unlock transactions command (Account 2 menu> lock transactions). Ascertain that all your modifications are correct before making any changes in the VAT Codes table.

    For further information refer to the VAT Codes table page.

  • Causes

    1. The currency symbol you are using is not in the Exchange rate table, nor is the basic currency or the currency2.
    2. During the bank statement transactions import  the Destination account (the bank account in your accounting plan) was not indicated.
    3. During the bank statement transactions import  the Destination account (the bank account in your accounting plan, Accounts table) was indicated, but the Currency symbol (Currency column) is missing, or you indicated an account whose currency is not indicated in the Exchange rates table.


    Solutions

    1. Check the currency symbol (Exchange rates table, Currency column), and change it with one existing in the Exchange rates table.
    2. Delete the transactions that you just imported, and import them again, specifying as destination account an account existing in your accounting plan (ex. bank).
    3. Delete the transactions that you just imported. Make sure that in the Accounts table, Currency column, for all accounts there is a currency existing in the Exchange rates table. Then, from the Account1 menu choose the Check accounting command, so you can verify that your corrections were accepted. Now you can import the transactions again.

     

  • Cause

    The group entered in the Accounts or Categories table already exists.

    Solution

    Type a different group.

  • Cause

    The value assigned to one Group cannot be equal to the one assigned in the GR column in the same row.

    Solution

    Enter a different value for the Group to that assigned in the GR column. For further information refer to the Groups page.

  • When calculating the totals, the program doesn't find the group indicated in the Gr column.

    Consult the Groups page under Charts of Accounts or the VAT Codes table page in case the missing group is related to the VAT.

    Causes

    • A Gr that isn't present in the Group column has been indicated.
    • The ID of an existing group has been changed.
    • The Group row has been deleted.

    Solutions

    • In the Gr column of the indicated row, enter an existing Group. 

    When editing a Group ID, please use the Rename command.

     

  • Cause

    The account or group name contains non authorized characters.

    The following characters are not authorized: | (slash), * (asterisk), ? (question mark). 

    Solution

    Enter a correct name.

  • Cause

    There are two columns in multi-currency accounting for the Amount: "Currency Amount", where amounts in any currency may be entered and "Amount (plus base currency initials)" that is automatically used by the program to carry forward the amounts in base currency and the amounts converted from foreign currencies into the base currency at a specified exchange rate. The error message is caused when a transaction in base currency is resulting in different amounts in the "Currency Amount" and "Amount (plus base currency initials)" columns.

    Solution

    Delete the amount that doesn't match the base currency in the "Amount (plus base currency initials)" column

    Refer to Transactions page.

    If the transaction is in the base currency, amounts in the "Currency Amount" and "Amount (plus base currency initials)" must be equal. Refer to Transactions page.

  • Cause

    The row contains an item code that is not found.

    Solution

    • Correct the wrong item code;
    • Or add in the Items table a new item with the given code.
  • Cause

    The item has been disabled.

    Solution

    To activate it, position yourself in the Items table, view Complete, and delete the "2" in the Disable column.

  • Cause

    It is likely that the parameters of the VAT/Sales tax are incorrect.

    Solution

    Check the parameters entered for the VAT table in use.

    Refer to the VAT Codes Table page for further information.

     

     

  • Cause

    The amount in foreign currency has not been entered in the transaction. This is always necessary.

    Solution

    Enter the amount in foreign currency in the Currency Amount column.

    Refer to the Transactions page for further information.

  • Cause

    The amount is missing in the Base Currency column of your Multi-Currency Accounting.

    Solution

    Complete the transaction with the amount in the Base Currency.

  •  

    Causes

    • In the entered transaction there are some amounts and some accounts, but there is no date in the Date column.
    • In the File properties, Options tab, the Transaction date required option is activated (it is active by default), and it is therefore necessary for a date do be entered.


    Solutions

    • Enter a date in the transaction row
    • Usually it is better for transactions to have a date. If however you wish to change this setting, you can do so, and the program will not require a mandatory date anymore.

     

  • Cause

    A non-existing segment was entered in the VAT Account column of the VAT Codes table.

    Solution

    Correct the segment that was entered.

  • Cause

    The file from previous year has not been inserted in the Options section of File and accounting properties.

    Solution

    If a  file created with Banana Accounting Software exists for the preceding year, you can retrieve it with the Browse button of the Options tab of the File and accounting properties command (File menu).

     

  • Cause

    The ISO 20022 file selected does not contain any bank statement data.

    ISO 20022 is a generic format that may contain different types of information, such as bank statement and order execution confirmations. Only bank statements can be imported into Banana Accounting Software (camt.052/053/054).

    Solution

    Check that your ISO 20022 file contains bank statement data or, if not available, ask your bank to provide it.

  • Cause

    VAT codes pertaining to the same turnover have been allocated, but with different rates.

    Solution

    Check that your VAT codes relate to the same turnover figure and, when this condition is ascertained, correct the rate applied, which must be identical for all codes. Refer to Formulario IVA for further information.

     

  • Cause

    The codes for handling VAT according to the Flat tax rate method are misssing from the VAT codes table.

    Solution

    Check the code setting in the VAT codes table. At least one code containing one of the following numbers is required: 320,321,330,331 (the figures are specified in the GR1 column). The amount type must be 0=VAT included. Refer to Swiss VAT tax report - Flat tax rate method for further information.

  • Cause

    When accounting with the net tax debt rate/flat rate method, 'Yes' must be entered in the %VAT on Gross column in the VAT Codes table for the gross amount (VAT on Gross is applied for each transaction).

    Solution

    Enter 'Yes' in the VAT% on Gross column of the VAT codes table.

    Related topics

  • Cause

    The VAT codes table is missing in the English file defined for Switzerland, or the VAT codes are missing for the net tax debt rate/flat rate method.

    Solution

    The VAT codes with the prevailing tax rates in Switzerland must be inserted in the VAT codes table. You may copy and paste the VAT codes table from an existing Banana Account Software template or, from the same example file, import VAT codes for Switzerland via the import command in the Account1 menu.

    Refer to Swiss VAT tax report - Flat tax rate method for further information.

  • Cause

    The "Amount type" column of VAT codes for Flat tax rate method must remain empty. If an amount type is entered, the VAT form for Flat tax rate won't be calculated.

    Solution

    Delete the entry in the "Amount type" column and ascertain that your VAT code settings for Net debt/Flat tax rate are correct.

    Refer the Swiss vat tax report/Flat tax rate page for further information.

  • Cause

    Opening date and Closing date for the period are missing in the File and accounting properties tab, or they are invalid. 

    The Enhanced statements and accounting reports require Opening date and Closing date for the period.

    Solution

    Check your period opening and closing dates and if absent or invalid, enter/edith them via File menu -> File properties command.

     

  • Cause

    Whilst trying to merge two files, identical codes have been found in the VAT codes table but with different percentages or attributions.

    Solution

    Check the VAT codes table of both files and adjust eventual discrepancies between them.

  • Cause

    No Recurring Transactions can be found with the code that was entered.

    Solution

    Copy and paste the recurring transactions from the Transactions table to the Recurring transactions table.

    Refer to the Recurring transactions page for further information.

     

  • Cause

    The file selected for importing does not contain a VAT codes table.

    Solution

    Ascertain that the file to import contains a VAT codes table.

     

  • Causes

    The program has found differences in registration rows between the total debit/credit transactions or between the total income/expenses.

    The difference is probably between the first (1%) and the last (2%) indicated rows.

    • There are errors in the transactions rows
    • An account is missing or is wrong
    • The total Debit/Credit of a transaction on multiple rows do not compensate
    • There are transactions on multiple rows with different dates
    • A VAT account is missing or is incorrect
    • An incorrect VAT/sales tax code towards the counterparty has been used


    Solution

    Check the rows indicated by the program

    • First of all correct of all shown errors
    • Check and correct the amounts and complete any missing accounts in the transactions.

    After correcting all errors recheck the accounting.

     

  • Cause

    The file of previous year referred to is the file currently in use.

    Solution

    Check and indicate the previous year's file name.

     

  • Cause

    An account number that has not yet been added to the Chart of Accounts has probably been used while entering a transaction.

    Solution

    You need to Check your accounting.

     

  • Cause

    • The date entered to lock the accounting is not valid.
    • A lock has been activated previously without sorting of the transactions..
      There are transactions with a date greater than the locking date, but it's locking number is inferior to the transaction related to the locking date.

    Solution

    • Check your date and enter a valid one.
    • Unlock the entire accounting (no locking dates).
  • Cause

    1. In the File and accounting properties command, Options tab, the indication of previous year's file is missing.
    2. In the File and accounting properties command, Options tab, the "Smart fill with transactions from previous year" box is not ticked.

    Solution

    1. In the File and accounting properties command, Options tab, use the Browse button to search and select previous year's file. It will show in the "File from previous year" box.
    2. In the File and accounting properties command, Options tab, tick the "Smart fill with transactions from previous year" box.

     

  • Cause

    The program signals rows containing errors.
    Your accounting probably contains errors.

    Solution

    • Execute Check accounting to obtain a list of possible errors.
    • Correct the errors being signalled in the Info window.
  • Cause

    Some modifications have taken place and the totals in the Accounts/Categories table have not been updated.

    Solution

    Recalculate the accounting with Recalculate totals in Account1 menu or using button F9.

     

  • In the Accounts Table, in the Opening column, the total Assets doesn't match the total Liabilities.

    Causes

    1. When using the program the first time, you didn't enter the Liabilities with the minus sign (as, ont the contrary, it should have been done)
    2. The previous year profit/loss has not been automatically allocated while creating the new year
    3. In the multicurrency accounting, you haven't calculated the exchange rate differences
    4. When creating the new accounting year, you have also carried forward income and expenses balances (which you shouldn't do)
    5. When the Opening Balances are being entered manually, the result (profit or loss) of the preceding accounting year has not been taken into consideration. In this case, the difference corresponds to the profit or loss caried forward.
    6. When manually allocationg the profit on more than one account, you used decimal and/or thousands separators different from the ones used in Banana Accounting.


    Solutions

    1. In the Accounts table, in the Opening column, enter the minus sign in front of the Liabilities amounts.
    2. Repeat the Update opening balances command from the Account2 menu; in the dialog window that opens, select the Profit & Loss from previous year account or another account to allocate your profit or loss. More information are available at the End of the Year closure and New Year page.
    3. If you haven't calculated the previous year exchange rate differences, please visit the Differences in the opening balances in order to find out how to proceed to fix the problem.
    4. If you have carried forward Income and Expenses balances, there are two solution on how to proceed:
       
      • In the Accounts table, in the Opening column, manually delete the opening balances of your income and expenses.
      • Update your opening balances with the Update opening balances command from the Account2 menu; in the dialog window that appears, be sure to uncheck the Profit & Loss Statement.
         
    5. Allocate into the Opening column of the desired accounts (for example, Profits/Losses carried forward, Share Capital, Reserves, etc.) the result of the preceding accounting year, hereby taking as well the already existing amount into consideration.
    6. When entering the amounts for the profit allocation, only use decimal separators without thousands separators.
      An alternative solution is to change the thousands and decimal separators in the international settings of your operating system (in the Control Panel). More details are available at the bottom of the Interface page.
    When finishing your corrections, use the Check accounting command from the Account1 menu.

     

  • Cause

    The currency has fixed exchange rates. There cannot be exchange that are different to the Exchange Rate table or the properties defined for the file.

    Solution

    Do not use exchange rates different to the fixed exchange rate or modify the preferences defined in the Exchange rate table with the desired exchange rate.

    This might not constitute an error message, if small differences - due to rounding up - occur. 

  • Cause

    If the "Records (+/-) cost centers according to the category" (File>File and accounting properties>Options) box is ticked, you don't need to add it in the cost center as the program already takes it into account.

    Solution

    Do not use the "-" minus sign in cost centers.

     

  • Cause

    The account assigned to VAT in the File properties or the VAT code, is possibly also used in the Transactions table (as a debit or credit account).

    This is a possible error.

    Solution

    Check that appropriate accounts have been used in Transactions.

     

  • Cause

    For this currency you are using a multiplier different from the one entered in your Exchange rate table.

    Solution

    Please recalculate the transaction exchange rate.

     

     

  • Cause

    This function will no longer be supported in future versions.

    Solution

    Do not use this function when creating new files.

     

  • Cause

    The percentage for your credit card has not been applied.

    This might have been caused by the following:

    • A VAT Code was entered, where the Amount type was defined as "VAT Amount" or "VAT exempt"
    • A "VAT Amount" or "VAT exempt" Transaction amount was entered

    Solution

    The credit card percentage field is bound to disappear in future versions of Banana Accounting Software, please don't use it.

    Enter a VAT code as "VAT included" in the Amount type column.

     

  • Causes in a double-entry accounting file

    In a transaction with a due VAT code, the VAT amount is registered as a credit on the VAT account.

    Normally:

    • The Debit account is a Balance sheet account (with 1 or 2 as a BClass)
    • The Credit amount is a Profit & Loss statement account (with 3 or 4 as a BClass), or, if there is a sale of estate goods, is a Balance sheet account (with 1 or 2 as a BClass).

    In your transaction the accounts seems to be entered in the opposite way:

    • The Credit account is a Balance sheet account (with 1 or 2 as a BClass)
    • The Debit amount is a Profit & Loss statement account (with 3 or 4 as a BClass),


    Causes in a income/expenses accounting file

    In the transactions, it seems that the due VAT is entered in the opposite way to what it should be, and:

    • in the Category column a category registered in negative has been entered
    • or, in the Category column an account registered in positive has been entered


    Solutions

    Please verify that:

    • The accounts you used are the correct ones
    • The VAT code you used is the correct one
    • If you are entering a correcting operation or a credit note, you maybe forgot to enter the minus sign "-" before the VAT code

    This is a warning message and not necessarily an error. If you think the operation is correct:

    • You can ignore the Warning message
    • You can avoid the program to show the Warning message for this VAT code, by checking the Not warn column in the VAT Codes table.

     

     

  • Causes in double-entry accounting

    In a transaction with a VAT recoverable code, the VAT amount is entered in debit unto the VAT account.
    As a rule of thumb:

    • The debit account can be part of the Profit and Loss Statement (BClass 3 or 4), or the Balance Sheet (BClass 1 or 2), if there is an acquisition of an Asset.
    • The credit account is an account of the Balance Sheet (BClass 1 or 2).

    In the transaction, it seems to be the opposite of what it should be because:

    • The debit account is a Balance Sheet account (BClass 1 or 2)
    • The credit account is an account of the Profit & Loss Statement (BClass 3 or 4).

    Causes Income & Expense accounting

    The transaction doesn't seem to be correct because there is a VAT recoverable code and:

    • In the Category column, there is a category that is entered in positive.
    • Or in the Catergory column, there is an account that is entered in negative.

    Solutions

    Verify:

    • If the accounts that have been used are the correct ones.
    • If the VAT code that has been used is the right one.
    • If it concerns a credit note, but the VAT code has not been entered with minus sign preceding it.

    It is a warning and not necessarily an error. The operation might also be correct:

    • Ignore the warning.
    • For this VAT code, indicate in the VAT codes table, "No Warning" column, that you do not wish to be warned.

     

  • Cause

    Transactions with identical data have probably been entered.

    Solutions

    Check balances against bank or postal account statements and eliminate eventual duplications.

     

  • Cause

    There are transactions without date in the Transactions table. Amounts of transactions without date cannot be included in the reports.

    Solution

    In order to locate transactions with missing date, check that "Transaction date required" box is ticked in the File and accounting properties command>Options, then Check accounts via Accounts1 menu.

     

  • Cause

    Slight differences might occur due to exchange rate differences or rounding up.

    Solution

    Record the exchange rate differences and roundups. Refer to the Differences in the opening balances page for further information on multi-currency accounting.

     

  • Causes

    There are errors resulting in incorrect balances in your accounting.

    1. Account opening balances are incorrect and hence do not add up
    2. There are differences in the Transactions table
    3. Exchange rate difference have not been calculated

    Solution

    Click Check accounting; verify all the error messages generated by the program and correct.

  • Cause

    Exchange rate profit and -loss accounts are not defined in the File and accounting properties>Foreign currency tab.

    Solution

    Before proceeding indicate Exchange rate profit and -loss accounts in the File and accounting properties, Foreign currency section.

     

  • Cause

    This warning will display when exchange rate differences have not been generated before creating a new year.

    Solution

    Check Exchange rate differences not booked page for further info.

     

  • Cause

    The same account also exists in the previous year, but the currency symbol is different.

    Solution

    Check and correct the currency symbol of the account. Both files must have the identical currency symbol.

     

     
  • Cause

    This account doesn't belong to any group.

    Solution

    Enter the Group, the BClass and the related Gr. Refer to the Groups page for further information. 

  • Cause

    The basic currency is missing in the Accounting tab of the File and accounting properties command.

    Solution

    Specify the basic currency of your accounting in the Accounting tab, in the File and accounting properties command (File menu).

     

  • Cause

    Exchange rate differences account not in basic currency.

    Solution

  • Cause

    The account (or accounts) for registering foreign exchange rate differences are not indicated in the File and accounting properties (File menu), section foreign currency. The Recalculate totals command, updates the Calculated Balance column using the latest exchange rate of the Exchange Rate table and reports eventual exchange rate profit or loss to the exchange rate difference account.

    Solution

    To allow the program to report automatically eventual exchange rate differences, it is necessary to insert the account or accounts destined to register exchange rate differences in the File properties, Foreign exchange tab.

     

  • Causes

    1. The account for foreign exchange profit and loss is missing in the Chart of Accounts.
    2. The account (or accounts) allocated to foreign exchange profit and loss is/are missing in the Properties file.

    Solutions

    1. Insert an account for foreign exchange differences in the Chart of Accounts, or two different accounts: Profit on Foreign Exchange and Loss on Foreign Exchange, in the relevant sections.
    2. Select the profit and loss accounts in the Foreign currency tab of the File and accounting properties file. If there is one single account for Foreign Exchange differences in the Chart of Accounts, it will need to be selected either in the Account for exchange profit or Account for exchange rate loss box.
  • The total amount of the Credit transactions does not match the total amount of the Debit transactions.

    Causes

    1. The counterparty account is missing
    2. A non existing account has been entered
    3. In a multiple transaction (the one on more than one row), you entered a wrong amount, or you didn't enter all the amounts that compose the multiple transaction.
    4. The accounting has not been recalculated (Check accounting).

    Solutions

    Locate the row that generated the difference

    • Use  the Check accounting command.
    • If a difference remains, check the totals column (00) in the Accounts/Categories tab, this will allow you to control which progressive operations do not return a zero result.

    How to solve the problem

    1. Enter the counterparty account number
    2. Verify in the Accounts table if the account exists. If it is missing, enter it.
    3. Check the amounts and ascertain that none is missing.

     

  • Cause

    There are errors in the Accounting (possible differences in the accounting, missing BClass for an account, or maybe missing GR reference for an account)

    Solution

    Running Check accounting (enable all options), will produce an Info report (Information window) visualizing all possible errors. Double-clicking on the error message will direct you to the row where the error occurs.

    Correct the error and rerun Check accounting, until there is no more error message.

     

  • Cause

    No Opening or Current Exchange rate has been entered for this currency in the Exchange rates table, or a date has been entered in the row with the exchange rate.

    Solutions

    • If the Rate Opening is missing, check your preceding Accounting for Closing rates and insert those values in the Opening column of your current accounting.
    • If the current exchange rate is missing, enter it or the value you wish to use, in the Exchange rate column 
    • If a date figures in the row, cancel it or create a new row for the same currency without any date.

    For further information refer to the Exchange rates table page.

     

     

  • Cause

    You entered a non existing BClass.

    Solution

    Assets must be BClass 1, the Liabilities 2, Costs 3 and Revenues 4. 

    For further information please refer to the Accounts page.

     

  • Cause

    In multi-currency accounting, the VAT breakdown requires that the account be in basic currency, as well as all the accounts from the Profit and loss statement.

    Solution

    Check that the VAT account in the Accounts table is denominated in the basic currency (i.e. the one where your activity is legally based and fiscally liable).

    For further information please refer to The multi-currency chart of accounts page.

     

  • Cause

    Each account has it's own currency assigned in the Chart of Accounts. An account was entered in the Credit A/C column of the Transactions table that differs from the currency entered in the currency column of the Accounts table.

    Solution

    Enter the appropriate currency for the account in the Transactions table.

    Refer to Transactions page for further information on this subject.

     

  • Cause

    The account entered in the Credit A/C of the Transactions table was not found in the Chart of Accounts.

     

    Solution

    Please check explanation with similar error message in Debit account not found.

     

     

     

  • Cause

    The breakdown of the VAT amounts needs an account denominated in the basic currency.

    Solution

    Set up the accounts, that will be used for breakdown of VAT. in basic currency.

    For further information please refer to The multi-currency chart of accounts page.

     

  • Cause

    Each account has it's own currency assigned in the Chart of Accounts. An account was entered in the Debit A/C column of the Transactions table that differs from the currency entered in the currency column of the Accounts table.

    Solution

    Enter the appropriate currency for the account in the Transactions table.

    Refer to Transactions page for further information on this subject.

     

  • Cause

    1. The account number entered is inexistant in the Chart of Accounts.
    2. The account number has been mistyped.

    Solution

    1. Add/Rename in the Accounts table and the Recheck accounts.
    2. Correct the account number you have entered.
  • Cause

    The account currency has not been indicated in the Exchange rates table or in the File properties.

    Solution

    Enter the currency symbol, where missing in the table or the File properties.

    Refer to the Exchange rates table and the File properties - Foreign currency tab pages for further information.

     

  • Cause

    A currency was indicated in a multi-currency Chart of Accounts, but the account number is missing.

    Solution

    Insert the account number in the Chart of Accounts in the relevant currency section.

     

  • Causes

    • The segment entered in the Credit column of the Transactions table, doesn't exist in the Accounts table (Chart of accounts).
    • You entered a segment with a different symbol or special character.

    Solutions

    • Verify the presence of the segment in the Chart of accounts (either Accounts or Categories table). You can find more information on the subject on the Segments page.
    • Verify that the segment symbol is correct; it should match the one in the Accounts or Categories table. The segment symbol should not contain any special character (such as for example: {}).

     

  • Causes

    • The segment entered in the Debit column of the Transactions table, doesn't exist in the Accounts table (Chart of accounts).
    • You entered a segment with a different symbol or special character.

    Solutions

    • Verify the presence of the segment in the Chart of accounts (either Accounts or Categories table). You can find more information on the subject on the Segments page.
    • Verify that the segment symbol is correct; it should match the one in the Accounts or Categories table. The segment symbol should not contain any special character (such as for example: {}).

     

  • Cause

    The section inserted in the Section column, of the Accounts table already exists. Sections 1, 2, 3, 4 cannot be repeated.

    Solution

    Delete the section that is a repeat. Refer to the Sections page for reference.

     

  • Cause

    While closing your accounts in order to create a new year, an non-existing account was indicated for the breakdown of Profit/Loss for the accounting period.

    Solution

    Check that there is an account assigned to the result for the accounting period in the Accounts table. If not you must create one.

  • Cause

    In the accounting plan (Accounts table), the Sections column is missing.

    Solution

    If you answer "YES", the program will automatically add the Sections column and enter the different sections numbers. More information are available at the  Sections page.

     

  • Cause

    For the indicated currency, an exchange rate multiplier that differs from the previous year was entered

    Solution

    Check the multiplier and the exchange rate entered. If the multiplier and exchange rate are correct and there are no differences in the accounts opening balances, you may ignore this message.

  • Cause

    The specified file is not of the double accounting type.

    Solution

    Check the file: It must be a double-entry accounting file.

     

  • Cause

    You are trying to carry forward the Cash Book balances, but the indicated file is not of the Cash Book type.

    Solution

    Ascertain that the file is of the Cash Book type.

     

  • Cause

    You are trying to initiate the calculation for an external accounting report, but the file is not of the Accounting Report type.

    Solution

    Make sure that the file for calculation of the external accounting report is of the Accounting Report type. Refer to the Accounting report file page for further information.

     

    Related topics

  • Cause

    While importing data to Income/Expense accounting, a file that is not of the Income/Expense accounting type was selected.

    Solution

    Ascertain that the file is of the Income/Expense accounting type.

  • Cause

    You are trying to import exchange rates, but the indicated file is not of the exchange rate history file type.

    Solution

    The file must be of the exchange rate history file type.

     

  • Cause

    It is impossible to proceed with the import since this file doesn't have an Exchange rates table.

    Solution

    Ascertain that your file is defined as multi-currency.  

  • Cause

    You are trying to calculate an Accounting report file but an invalid name was entered.

    Solution

    Check that the name and routing are correctly specified. For further information refer to the Accounting report file page.

  • Cause

    There are errors in the report.

    Solution

    We advise you to use the Check accounting command from the Account1 menu.

     

  • Causes

    1. There is an accounting difference in the Transactions table
    2. There is an account without the BClass.
    3. There is a difference in the opening balances.


    Solutions

    1. Check the accounting and solve the difference. The program indicates the row from which the difference occurred.
    2. Check the BClass in the accounting plan and enter it where it is missing. For more information please visit the Accounts page.
    3. Check the cause of the opening balances difference (non allocated profit or losses, exchange rate differences that haven't been entered in the previous year, wrong balance on one or more accounts). For more information please visit the Differences in the opening balances and the Difference in opening balances (should be nil) pages.

     

  • Causes

    The profit from Balance sheet and Profit & loss statement (balance from Previous year column) don't match. In the Accounts table, in the Previous view (and Previous column), balances have been manually entered with some mistakes.

    Solution

    Check the accounting file with the Check accounting command from the Account1 menu. In the Accounts table, in the Previous view (and Previous column), check that all the balances are correct: the costs must be entered in positive and the income must be entered in negative (with a - sign).

     

  • Cause

    Profit in the Balance Sheet and the Profit & Loss account doesn't match with the profit indicated in the Totals table.

    Solution

    Check accounting using the relative command in Account1 menu and make sure the Difference within transactions box is ticked.

     

  • Cause

    You are trying to recover the opening balances from a file without the multi-currency option. The operation is not possible.

    Solution

    Ascertain that you have the multi-currency option activated to recover your balances.

     

  • When creating a new year, you have carried forward your final balances from the previous year, as the opening balances for the new year, but there is a difference between your previous year final balances and your new year opening balances, because you haven't assigned your profit/loss to any account.

    Refer to  the End of the Year closure and New Year page for further information.

    Causes

    • The amounts indicated in the dialog box are not equal to the sum to be allocated.
    • The Chart of Accounts is not set up properly.
    • An account, with a balance in the previous year,  is missing in the New Year.

    Solutions

    • Repeat the operation, entering all amounts so they can be allocated properly.
    • Correct your Chart of Accounts (also see Check accounting) and repeat the operation.
  • Cause

    The account being used must have a BClass number.

    Solution

    Enter 1 for Assets, 2 for Liabilities, 3 for Expenses, 4 for Revenues.
    Refer to the Accounts and Groups pages for further information.

     

     

  • Cause

    The indicated account has no BClass.

    Solution

    You must insert 1 for Assets, 2 for Liabilities, 3 for Loss, 4 for Profits.

    Refer to the Accounts and Groups pages for further information.

  • Causes

    In the Accounts table, there are accounts without the BClass.

    Solution

    Indicate, for each normal account (an account that is not a Cost center or a Segment), its proper BClass: 1 for Assets, 2 for Liabilities, 3 for Costs, 4 for Income.

     

  • Cause

    Transactions in multi-currency accounting with net tax VAT code, are only possible in the basic currency. If a net VAT tax code is applied to an amount in foreign currency, the program does not support this function, as the calculation of the gross value would in many cases be incorrect due to the rounding of VAT and of the exchange rate.

    For an explanation see VAT and foreign currency transactions.

    Solutions

    If there is an amount in a foreign currency, we suggest the following options to avoid any problems:

    • Enter a amount, enter in VAT code for net amount in the respective column and press F6, whilst positioned in that same cell.  This will automatically add the VAT amount to the net amount entered.
    • Alternatively,  enter the transaction in the basic accounting currency on an internal transfer account denominated in the basic currency, without using any VAT codes. Insert the VAT code in the subsequent transaction, the internal transfer account and the amount calculated in the basic currency in the first transaction.
  • Cause

    A VAT code for VAT due was inserted, but the Credit account is missing.

    Solution

    Enter the Credit account in the Credit A/C column. Refer to the Transactions page for further information.

  • In the transaction you have entered a recoverable VAT code, but the Debit account is missing.

    Please visit the Transactions page

    Causes

    • You didn't enter the Debit account
    • You used a recoverable VAT code instead of the due VAT code

    It is possible this not to be an error but an operation intended this way.
     

    Solutions

    • Enter the Debit account
    • Enter an alternative VAT code
    • If this transaction was intended this way, you can avoid the program to show the error message for this VAT code.
      Please visit the VAT table page, Don't warn column

     

  • Cause

    • In the Chart of Accounts  the group "00 - Difference should be = 0", which groups the Total Balance Sheet and the Total Profit & Loss Statement, is missing. In this row, the Amount column must be zero (empty). If this group shows an amount, there are errors in your accounting. 
    • The Balance Sheet or Profit & Loss Statement Sections are missing.
    • There are no accounts of BClass 3 or 4.


    Solution

    Create the "00" Grouping in  the Chart of Accounts. Refer to the Groups page for further information.

    Check the accounting.

  • Cause

    In the Accounts table, Sections column, sections have not been defined. In order to obtain the Balance sheet with groups, sections are necessary.

    Solution

    In the Accounts table, Sections column, enter the sections. Please visit the Sections page.

     

     

  • Cause

    GR is missing in the GR column of the Accounts table for one or several accounts that have a BClass.

    Solution

    Insert the MISSING GR in the GR column of the Accounts table for the relative account(s).

    Related topics

    Refer to the Groups page for further information.

     

  • Cause

    The Group signalled in the error message is not being added up in another Group.

    Solution

    In the GR column, enter the Group where the totals are to appear.

  • Cause

    The Field indicated cannot be found.

    Solution

    Check the name. Refer to the Columns setup page for further information.

     

  • Cause

    In a column that contains unique values (like item ids) the same value was entered more than once.

    Solution

    Change the given value in one of the signaled rows in the Info window.

     

  • Cause

    An error occurred during the information request through an Internet service (example: book title from a ISBN code).

    Solution

    Please verify your Internet connection and retry.

     

  • Cause

    • You entered an invalid ISBN code or
    • the ISBN code wasn't found in the ISBN codes database.

    Solution

    Verify that the ISBN is correct.
    If the ISBN is correct, it means that is it not in the ISBN codes database.
    Manually enter the book data.

    Related information

  • Cause

    • You entered an invalid ISBN code or
    • the ISBN code wasn't found in the ISBN codes database.

    Solution

    Verify that the ISBN is correct.
    If the ISBN is correct, it means that is it not in the ISBN codes database.

    Related information

     

  • Cause

    The entered value is not one of the listed values.

    Solution

    Enter or select one of the listed values.

  • Cause

    The inserted value is empty.

    Solution

    Enter a no empty value.

  • Cause

    You are working with the Starter Edition and are only allowed to save maximum 70 rows.

    Solution

    If you wish to continue with your work, you must purchase a license key.

     

  • Cause

    Some fields are blank in your selection for printing labels.

    Solution

    Reset the fields for labels. Refer to Print label page for further information.

  • Cause

    The value to print for your first label exceeds the number of labels defined per sheet.

    Solution

    Alter the number of labels to print so they don't exceed the number defined per sheet.

  • Cause

    The same item was already taken by the same person.

    Solution

    This is just a reminder, can be ignored.

  • Cause

    A BananaApp is trying to download from the web or save locally a file with an extention that is not allowed.

    Allowed extentions are *.sbaa, *.js and *.ac2. 

    Solution

    • Update Banana Accounting
    • Update the BananaApps
    • Contact the author of the BananaApp
  • Cause

    The resource is not valid, or it doesn't contains a valid BananaApp.

    Solution

    • Update Banana Accounting
    • Update the BananaApps
    • Contact the author of the BananaApp
  • Cause

    It is not possibile to remove just one application that belong to a package.

    Solution

    • If you want to remove all the BananaApps belonging to the package, confirm with Ok;
    • If you just want to hide one BananaApp and maintain the others BananaApps, cancel the operation with No and disable the BananaApp instead to remove it.
  • Cause

    An error occured while removing a BananaApp or a BananaApp's package.

    Solution

    • Update Banana Accounting
    • Update the BananaApps
    • Restart the system
    • Contact the author of the BananaApp
  • Cause

    A BananaApp is trying to download a file from a url that is not allowed.

    Solution

    • Update Banana Accounting
    • Update the BananaApp
    • Contact the author of the BananaApp
  • Cause

    The resource is not valid.

    Solution

    • Update Banana Accounting
    • Update the BananaApps
    • Contact the author of the BananaApp
    • See documentation The Qt Resource System
  • Cause

    The program tries to update an installed app by downloading the update from the banana.ch site it refers to. When this message appears, it means that the app on the remote server has been removed or renamed.

    Solution

    The local app is still installed, to remove the error message you can:

    1. Remove the local app
      Select the Apps - Apps Management menu command, select the app that generates the error and click on the Uninstall button
       
    2. Remove the link with the remote app
      Select the Apps - Apps Management menu command, select the app that generates the error and deselect the Update automatically option. In this way the app will no longer try to update the local version with the remote connection.
  • Cause

    The program tries to update an installed app, downloading the update from the site banana.ch to which it refers. When this message appears, it means that the program has not been able to contact the site banana.ch.

    Solution

    1. Check the Internet connection
    2. Check the settings of the antivirus program or firewall
    3. Check the proxy server settings
  • Cause

    An error occured while saving locally a downloaded BananaApp.

    Solution

    • Run again the entered command;
    • Verify that the harddisk is not full, write protected or damaged.

     

  • Cause

    The BananaApp require a newer API version than the one provided by the running programm.

    Solution

    Install the lastest version of Banana Accounting.

  • When the invoice is printed, it indicates that the account used for this invoice is not correct.

    Causes

    • You are trying to print an invoice that has a supplier account instead of a customer
    • The used account is not included in the customer group

    Solutions

    • Check the customer group settings in the Account2 menu -> Customers -> Settings
    • See also setting up the customer account and configuring the customer settings
    • Use a customer account in the registration line (Debit, Credit or CC3 account)
  • Cause

    An error occured while executing a BananaApp or script.

    Solution

    • Update the BananaApp or script;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • Look at the details show in the error message;
    • See the BananaApps Documentation.
  • Cause

    An error occured while executing a BananaApp or script.

    Solution

    • Update the BananaApp or script;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • Look at the details show in the error message;
    • See the BananaApps Documentation.
  • Cause

    An error occured while executing the BananaApp.

    Solution

    • Update the BananaApp
    • Update Banana Accounting
    • Contact the author of the script or BananaApp
  • Cause

    In the BananaApp is missing the method 'exec(string)' . The method 'exec(string)' is the entry point of a BananaApp, it is called when a BananaApp is run.

    Solution

    • Update the BananaApp or script;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • See the BananaApps Documentation.
  • Cause

    The given file needed by the BananaApp is missing or it is not accessible.

    Solution

    • Update the BananaApp or script;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • See the BananaApps Documentation.
  • Cause

    The given file needed by the BananaApp is missing or it is not accessible.

    Solution

    • Update the BananaApp or script;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • See the BananaApps Documentation.
  • Cause

    The given method needed by the BananaApp is missing.

    Solution

    • Update the BananaApp or script;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • See the BananaApps Documentation.
  • Cause

    The *.js file of the BananaApp doesn't containt an @id attribute. Every BananaApp or script require an @id attribute.

    Solution

    • Contact the author of the BananaApp;
    • Insert manually the @id attribute in the *.js file of the BananaApp;
    • See the documentation: Apps Attributes.
  • Cause

    The script or BananaApp contains an error and cannot be loaded by the application.

    Solution

    • Update the BananaApps;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • See the documentation: Apps Attributes.
  • Cause

    No template is selected.

    Solution

    • Select a template from the list within the dialog;
    • If no templates are available, install one or more templates from Apps - Manage Apps (Invoice, Reminder or Statement reports).
  • Cause

    The given user interface file loaded by the script is not valid.

    Solution

    • Update the BananaApp or script;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • Look at the details show in the error message;
    • See the BananaApps Documentation.
  • Cause

    The BananaApp take too long time to finish. The BananaApp was terminated by the programm.

    Solution

  • Cause

    The BananaApp or script tried to load a *.qml file outside a resource file. This is for securtiy reasons not allowed.

    Solution

    • Update the BananaApps;
    • Update Banana Accounting;
    • Contact the author of the script or BananaApp;
    • Package the script ad the *.qml files in a resource;
    • See documentation The Qt Resource System
  • Cause

    The script or BananaApps requires an updated version of API.

    Solution

    Update the installed Banana Accounting version. This update might be subject to the purchase of a new version.

    Consult the list of API versions available for the various versions of the program.

     

  • Cause

    The "exec(string)" function is missing in the BananaApps being executed.

    Solution

    Refer to the App file page for development of BananaApps.

  • Cause

    The file you are trying to open can not found; it may have been moved to another location.

    Solution

    Use Open command in the File menu to locate the file path.

  • Cause

    The Ui file is not valid in Apps.

    Solutions

    • Upgrade your program and the Apps
    • Check and correct the Ui file.
    • Refer to Banana Apps documentation for further information.
  • Cause

    The script was aborted because it has exceeded the maximum permitted execution time.

    Solution

    Run the script again.

  • Cause

    For safety reasons, only files and images that reside in the same folder or a subfolder of the Script or BananaApps can be included in the Script or BananaApps.

    Solution

    Refer to BananaApps documentation to correct the file path or images included.

     

  • Cause

    For safety reasons only QML applications that are within a ".rcc" resource can be run.

    Solution

    Refer to the BananaApps documentation and correct the BananaApps.

     

  • Cause

    An error occurred in the program.

    Solutions

     

     

  • The file name you indicated cannot be found.

    Cause

    • you are trying to import a file with a non existing name or a name that cannot be found.

    Solution

    • indicate an existing file name

    For more information please visit the Cannot open file  page.

     

     

  • This license key results as non valid.

    Causes

    • Maybe you copied the license key incorrectly
    • Maybe you are trying to enter the registration key instead of the license key
    • Maybe you are trying to enter a license key of a different version from the one installed on your computer
    • Maybe your are trying to enter a license key for a different operating system from the one where the program is installed (Window, Mac, Linux). If for example you purchased a license key for Windows, it will not work on a Mac (and vice-versa).


    Solutions

    • Verify that the license key is entered correctly
    • Check the correct license key on the original invoice (if you purchased directly from us) or on the yellow flier that was in the box (if you purchased in a store). More information on the difference between license key and registration key
    • Verify that the entered license key is compatible with your operating system

     

  • Cause

    You are using a version with a defined expiry date that cannot be used beyond it's expiry.

    Solution

    In order to keep using all the features, you need to renew your license.

     

     

  • Causes

    • The License Code entered in the program has an expiry date earlier than today.
      The program will operate in Starter Edition mode.

    Solutions

  • Cause

    • A Time Start is greater than a Time End;
    • A Time Start-End Sequence is overlapping with another Time Start-End Sequence.

    Solution

    • Correct the Time Start or the Time End value.
  • Cause

    On the given row you are not allowed to insert a Time Start or Time End value. The entered values are ignored.

    Solutions

    • Delete the Time Start or Time End values;
    • Or duplicate the row, and remove the Time Start or Time End values from the first row.
  • Cause

    In the Mapping table of an Xbrl taxonomy file there is an xbrl element associated with an account of your accounting file, which doesn't exist in the taxonomy you are using.

    Solution

    Check if the xbrl element (column XbrlId, table Mapping) exists in the table Concepts. If not, you have to replace it with an existing xbrl element of your taxonomy.

  • Cause

    In the Mapping table of a Xbrl taxonomy file you can define two xbrl elements (column XbrlId), separated by semicolon. If both elements have the same balance (debit or credit) a message appears.

     

    Solution

    Indicate just one element in the column XbrlId or choose elements with different balances, one with debit balance and one with credit balance. You can see the balance type in the table Concepts.

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