Network error, could not download %1. %2

Cause

The programme tries to download a template or download or update an extension, but fails to contact banana.ch.

Solution

1. Check the Internet connection.
   The Internet connection may not be available.
2. Check the settings of the antivirus program or firewall.
   Set your firewall so that communication to the banana.ch site is authorised.
3. Check the proxy server settings.
   If a proxy server is active, check that this allows communication with the banana.ch site.
   • Open the Windows settings and search for 'proxy'.
     
     
      
   • Make sure the proxy server is set to Automatic and the manual proxy is set to 'off'.
      
   • 
      
   • If a proxy server is needed, make sure that the banana.ch site is accessible, e.g. by putting *.banana.ch in the list of exceptions.
      
   • 

If the problem persists, but you still manage to access the banana.ch site with your browser:

• You can download the template file directly from the banana.ch website.
• You can download the Banana extension file from banana.ch and install it manually (there will be no updates).