Privacy Policy SA

In this article

This privacy policy sets out how SA, a company based in Lugano, Switzerland (‘’ or ‘us’), uses and protects all information provided when using this website. undertakes to guarantee the protection of the privacy of its users. If you are asked to provide information that could allow user identification as a result of the use of this website, we guarantee that these will be processed and used in accordance with this privacy policy. reserves the right to change this privacy policy from time to time. We recommend that users regularly check this page to ensure that they are always up-to-date in regards to data processing performed by

Who is the data controller? SA
Via la Santa 7
CH - 6962 Viganello


What data does collect?

We can collect the following information, which is usually provided by the user:

  • name and professional title
  • contacts including e-mail address
  • other information provided by the user when using our website or services
  • information regarding services and products purchased or obtained by the user over time
  • other information concerning the user's relation with us, including payment information
  • other information relevant to market surveys and/or special offers

What does do with the information collected?

Data processing takes place mainly to provide our services and products to users, and to improve the quality of our services. Specifically, we process users' personal data for the following purposes:

  • Providing the service and/or products requested by the user. In this case, data processing is performed to fulfill the contractual obligations between and the user.
  • Providing users with information about software improvements, news and changes relating to the software. This kind of information is often necessary as a result of changes in legal, accounting, tax, and technical requirements, or technological evolutions that have an impact on software functionality and use. Information provided to users about updates, changes or developments of the purchased product, often due to changes in regulations or technical specifications, as well as the availability of new products or updates that meet new regulatory provisions, is an integral part of the service we provide. We also believe that it is in the legitimate interest of to offer to our users products that may be of interest to them, including the opportunity to have the most up-to-date product available. However, the user may at any time request to stop receiving communications regarding changes to the software and new products. The user can easily forward this request to the contacts indicated above, or follow the instructions that will be included in every communication sent to the user.
  • Using information to improve our products, services and website: the analysis of the use and purchase of our products, and the use of our website, allows us to improve our products and services, and provide adapted services to meet the users’ needs. This type of data processing is justified by the legitimate interest of to improve its products and services, which ultimately benefits users.
  • From time to time, subject to user consent, we may contact the user by e-mail or telephone in order to further investigate specifically how the product is used, and evaluate any need for improvement/expansion of the service or product.

Who has access to and receives user data?

Within, employees who need user data to fulfill our contractual and legal obligations will have access to them. Service providers and auxiliaries appointed by us may also have access to the data for the purposes indicated above. These include IT, logistics, consulting and sales companies. does not sell, distribute or otherwise make available to third parties (for the pursuit of their own purposes) personal data of users except with express consent of the user, or in case there is a legal obligation to communicate them.

Are user data transferred abroad?

As part of our relationship with you, we may disclose, transfer and/or store personal data abroad (i) to conclude or execute contracts directly or indirectly related to our business relationship with you, (ii) when communication is necessary to safeguard a prevailing public interest, or (iii) in exceptional cases provided for by applicable laws.

Data transfer abroad may include transfer to jurisdictions that i) ensure an adequate level of data protection for the rights and freedom of the subjects in relation to data processing, ii) benefit from adequacy decisions related to their level of protection (i.e. adequacy decisions by the European Commission or the Swiss Federal Data Protection and Information Commissioner) or iii) do not benefit from such adequacy decisions, and do not provide an adequate level of data protection. In this case, ensures that adequate safeguard measures are in place, for example using data protection standard contractual clauses established by the European Commission.

For more information on international transfers or appropriate guarantees, you can of course contact us (

Are the data processed securely?

We are committed to ensuring the security of the data we process. In order to prevent unauthorized access or disclosure, we have put in place adequate physical, electronic and managerial procedures to safeguard and protect the information collected.

How are cookies used?

Our website may use technical cookies. A cookie is a small file that asks permission to be placed on the hard drive of the user's computer. Unless this function is deactivated on the user's browser, the file will be added and the cookie will help analyze web traffic, and let us know when you visit a specific website.

The cookies in use on our website allow web applications to respond to the user as an individual. The web application can offer customized services depending on the user’s needs and tastes, collecting and storing information about his/her preferences.

Overall, cookies help us provide a better website, allowing us to monitor which pages users find useful, and which they do not. Cookies do not give us access to computers, or provide information about users, besides the data that users choose to share with us.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but usually everyone can change their browser settings to refuse cookies if they prefer so. However, this could prevent you from taking full advantage of the website and its functions.

Is there any content embedded from other websites, and are external services used?

You acknowledge and agree that our site may include third-party content or routines, or use third-party services that track the use of our websites or software (‘embedded external services’). These embedded external services may vary from time to time, and we maintain an updated list of the same, with a link to the respective privacy policies, which report, among other things, the purpose of these services. You can find the list at the bottom of this privacy policy. Suppliers of embedded external services may be located in countries outside the EU and the EEA, and the processing of data by third parties may be governed by legislation that is different from EU/EEA/Swiss legislation.

Is there any use of links to other websites?

Our website may contain links to other websites of interest. However, when the user follows said link and leaves our site, we have no control over these other websites. Therefore, we cannot be held responsible for the protection and privacy of the information provided during the visit of these sites, and they are not governed by this privacy statement. It is necessary to pay attention and read the privacy policy applicable to the relevant website.

Our website may include materials and information from third-party suppliers, such as advertising material, news, social media interfaces, etc. This content and all related functionalities are not controlled by us, and we are not responsible for how third-party suppliers might use personal data collected during user visits to materials and information provided by said third-party suppliers. Users must refer to information on the privacy policy of the relevant third-party supplier.

Furthermore, in the case of user contributions on the SA pages of social media sites such as Facebook and LinkedIn, SA is not responsible for the processing of personal data by these sites. Any information that the user provides through the use of these features is governed by the appropriate privacy policy of the relevant third-party supplier, and not by this document. We have no control over this, and we are not responsible for how third-party suppliers might use information provided through this functionality.

What are the rights of users regarding their personal data?

Each user has the following rights:

  • the right to access personal data and to receive a copy;
  • the right to rectify incorrect personal data;
  • the right to erase data in the event that they are no longer necessary in relation to the purposes for which they were collected or processed, or when their processing is no longer lawful for other reasons (in this case, this right is however limited by the duration of data retention mentioned in the following chapter);
  • the right to request processing limitation (pursuant to the conditions provided for by data protection regulations);
  • the right to object to data processing. Despite the user's opposition, may nevertheless continue to process the data if the processing (i) is imposed by a legal obligation, (ii) is necessary to fulfill the contractual obligations with the user or (iii) is necessary to pursue the legitimate interests of (i.e. preparing a legal dispute). On the other hand, the right to object is not limited if the user objects to receiving communications from relating to products and services;
  •  where applicable, the right to data portability, i.e. the right to request that personal data be transferred to the customer or other data controller in electronic format.

Where applicable, individual users also have the right to lodge a complaint with a competent authority for data protection.

The user can finally withdraw consent to the processing of personal data granted to at any time. Please note that the revocation of consent will have no effect on the validity of data processing prior to revocation.

The aforementioned rights may be exercised by e-mail (to, by letter or by means of a specific form specially made available.

Since operates all over the world, every request relating to the processing of personal data is primarily managed centrally. Specific requests relating to specific territorial jurisdictions will be sorted and addressed to local representatives, whose contact details will be promptly communicated to the interested user.

What is the duration of data retention?

We will process and store the personal data of users for as long as necessary in order to comply with our contractual and legal obligations. We will delete or make personal data anonymous once they are no longer necessary to achieve the aforementioned purposes, unless (i) any applicable legal or regulatory provision regarding the retention of personal data requires retention for a longer period or (ii) conservation is necessary to prepare, exercise or defend against actual or potential legal actions, investigations or similar procedures.

Do we use automated decision-making processes or profiling methods?

In the constitution and execution of contractual relations with the user, does not use any automated decision-making process and does not use profiling methods. If in individual cases we should use these procedures, we will give you appropriate communication where required by law.

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