Invalid file format

The file you are trying to open is not in the format that the program expects.

Opening an accounting file

The error is reported when opening an accounting file.

Causes / Solutions

  • The specified file name is not a Banana Accounting file.
    For example, you are trying to open an Excel, Word or other application file.
    • Check again if the selected file is the right one.
  • The file is damaged due to a disk or operating system failure.
  • The file was damaged during a transmission by email or other media.
    • Ask to receive the file again.
  • You are downloading a file from the Internet, but it is not an .ac2 file, just a link or a redirect to the .ac2 file.
    • In the browser use the Save As command.


Opening an imported file

The error is reported when importing a file.

Causes / solutions

  •  You chose to import an incorrect format.
    • Check if you have chosen the correct format.
  • When downloading a bank statement file you have chosen the incorrect format or selected the incorrect options.
    Maybe you have downloaded data for in a XML format, thinking they were the ISO20022 format
    • Download the file again by setting the parameters correctly.
  • The download process has not been successful, and the file is empty.
    • Download the file again.
  • There were problems during the file transmission by email or when moving the file.
    • Ask to receive the file again.
  • You are trying to import a file in Excel, Word or another application that is not supported.
    • Export the data to CSV, TXT or another compatible format.
    • Use copy and paste.

To get a clearer idea of ​​the problem you can analyze the contents of the file, opening it with a text editor.

 

This documentation is outdated

The most complete and up-to-date documentation is the one of Banana Accounting Plus: Try it now

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