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Banana8 on Dell Pc troubleshooting

Problem

Banana 8 stops working as soon an Open File Dialog or a Save File Dialog is opened.

System

The system is running on a Dell computer or notebook.
The software Dell Backup and Recovery (from Softthink) is installed and running on the system.

Affected OS: Windows 10, Windows 8, Windows 7
Affected systems: Dell computer

Solution A (recommended)

  • Update Dell Backup and Recovery tools to version 1.9.2.8 or greater
  • Check Dell User's Guides and Support pages on how to update your system

Solution B

  • Download the Autoruns for Windows - TechNet - Microsoft utility;

  • Expand the file Autoruns.zip;

  • Run the application Autoruns.exe as Administrator;

  • Select the "Explorer" tab;

  • Deselect all "DBRShellOverlay" entries from Softthinks SAS Publisher

  • Close Autoruns;

  • Restart Banana 8.

Notes

  • In one case, after the changes in the registry, the customer had some problems running Internet explorer.
    Those problems could be resolved by restoring the changes in the registry.
  • The number of "DBRShellOverlay" entries to be disable can be on some systems more than two, those entries have to be searched in all sections listed in the tab Explorer. 

Resources

 

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