The file you are trying to open is not in the format that the program expects.
Opening an accounting file
The error is reported when opening an accounting file.
Causes / Solutions
- The specified file name is not a Banana Accounting file.
- Check again if the selected file is the right one.
- The file is damaged due to a disk or operating system failure.
- Restore data using a backup.
- The file was damaged during a transmission by email or other media.
- Ask to receive the file again.
- You are downloading a file from the Internet, but it is not an .ac2 file, just a link or a redirect to the .ac2 file.
- In the browser use the Save As command.
Opening an imported file
The error is reported when importing a file.
Causes / solutions
- You chose to import an incorrect format.
- Check if you have chosen the correct format.
- When downloading a bank statement file you have chosen the incorrect format or selected the incorrect options.
Maybe you have downloaded data for in a XML format, thinking they were the ISO20022 format- Download the file again by setting the parameters correctly.
- The download process has not been successful, and the file is empty.
- Download the file again.
- There were problems during the file transmission by email or when moving the file.
- Ask to receive the file again.
To get a clearer idea of the problem you can analyze the contents of the file, opening it with a text editor.