The Product Key is a code that allows you to activate or extend a Banana Accounting Plus subscription.
The Product Key is only provided in some cases of online purchase of in the retail box product. If after the purchase you do not receive a Product Key, it means that you don't need it: simply enter your registered user email in the programme to see your subscription's info.

▶ Video: Activate your Banana Accounting Plus subscription with a Product Key

The Product Key is only used the first time to activate or extend a subscription. If you need to install Banana Accounting Plus on your other devices, simply enter your email linked to the subscription.

In order to activate your subscription, proceed as follows:

• Download, install and launch the program
• Enter and verify your email
• Enter your Product Key

2. Enter your email

• Enter your email in the Manage subscription  dialog window that opens upon opening the program (you can always access it from the Help menu > Manage subscription....). A verification code is sent to your email address.

Above: image from our latest release - Below: image from older releases

• Enter your verification code in the program, as a confirmation that you own the indicated email address.
  • If you don't receive the confirmation email, please go to the Manage subscription to solve the issue.

Above: image from our latest release - Below: image from older releases

• Your email is now associated with the program. If you don't already have any active subscription you will see that you are working with the Free plan.

3. Activate a subscription with the Product Key

After entering your email you can proceed as follows:

• Click on the Add Product Key link
• Enter your Product Key and press Submit

• You now see the updated data regarding your subscription and its expiration date.

You can now work with Banana Accounting Plus without limitations. We recommend visiting the How to start with Banana Accounting Plus page for some useful tips.
For more information also see the explanations for the Manage subscription page.  

Extend or renew a subscription with a Product Key

You can also use a Product Key to extend an existing subscription.

• Open the Help menu → Manage subscription... 
• If you already entered your email you will see the data of your existing subscription, if not you need to enter it (see instructions above)
• Click on the Add a Product Key link and enter your Product Key

• The months related to the new Product Key will be added to the months of your current subscription.
• You will see the updated data for your subscription plan and the new expiration date.

All online purchases from our online shop automatically originate a Banana user account.

Login into your Banana user account

From your user account you can view and edit your subscription information: invoices, address, payment method, manage and add users, cancel subscription, ...

Access your Banana user account

If you haven't setup a password during your checkout process, you will be asked to do so the first time you access your user account.

Dashboard

From the Dashboard of your user account you see a summary overview of all your data. Using the Modify or View buttons, you can view the details of each entry and make changes.

Subscriptions

From the left side menu you can see your Subscriptions and manage them.

You can perform the following operations:

• Renew your subscription directly from here. You only see the Renew button if you are close to your subscription's expiration date.
• Upgrade to Advanced plan - your price will be automatically calculated on a pro-rata basis depending on your remaining period

Cancel your subscription

From the left side menu, choose Subscriptions and then click on the Disable the auto-renewal link.

Disabling the auto-renewal is equivalent to giving notice to cancel your subscription. 
However the subscription remains active until the expiration date. 
If, in addition to disabling automatic renewal, you no longer wish to receive our newsletters or expiry notifications either, you must also change the Notifications settings from the Dashboard.

Orders and invoices

From the left side menu choose Invoices.

You can see all your past orders, the amounts you paid, and the status of each invoice. If you need to download or print your invoices proceed as follows:

• Click on the View invoice button (you can also download it in PDF format).

For purchases from Switzerland and Liechtenstein there is also the Resend the invoice to your email button (always PDF format).
In the case of open invoices (payment deadline within 10 days) see the Pay now button.

For purchases from countries other than Switzerland and Liechtenstein, the invoices are generated by our partner Paddle. Paddle handles all international payments.

Payment method

The payment method can be viewed and edited directly from the Dashboard by clicking on the Modify button .

You can see what your last payment method was and change it if you want, for the next payment.

Payments from Switzerland and Liechtenstein 

For processing payments from Switzerland and Liechtenstein (according to the country indicated in the Address section), we rely on the Postfinance platform. Postfinance handles all national payments, stores payments data, and offers different possible payment methods:

• Immediate payment and, on the next due date, automatic charge.
  • Credit Card - Banana.ch does not save sensitive credit card data (they are kept by our payment provider, PostFinance).
    You will be asked to enter your credit card data:
    • The first time you make the payment or you have set the credit card as the payment method.
    • If the credit card has expired or is no longer valid.
  • If during the year you change your payment method to credit card, Banana won't ask you for the card details immediately, but you'll be able to enter them at the time of renewal payment.
• Immediate payment and, on the next due date, a new payment will be necessary
  • PostFinance card
  • TWINT
• Manual payment and, on the next due date, a new manual payment will be necessary
  • Bank transfer - Payment within 10 days from the invoice date.

If you remove the existing payment method with the Remove button, you can select a different one. Automatic subscription renewal can always be disabled from the Subscriptions page.

Payments form other countries

For processing payments from other countries (according to the country indicated in the Address section), we rely on an external sales platform, from our partner Paddle, who handles all international payments, stores payment data and applies the local VAT to the transaction.
The following payment methods are available: Credit Cards, Paypal, Google Pay (are from Chrome browser), Apple Pay (only from Safari browser), etc.

Change password

The password can be changed directly from the Dashboard > Password, by clicking on the Modify button.

You can change your user account password anytime.

Change email address

The email connected to your Banana Accounting Plus subscription is very important, as you need to enter it in the program to activate it. If you need to connect your subscription to a different email address proceed as follows:

• from your user account, from the Dashboard > Email, click on the Modify button.
• From the Banana Accounting Plus program enter and verify the new email.

This procedure is useful, for example, to associations that change their treasurer. Likewise, they can change their mailing address.

Please note: it is possible to have an administrative email other than the email of the person using the software. The administrative email can be changed in the section Change address. The email of the user of the software can be changed in the Users section.

Change address

Your location address is where our invoices are sent and addressed to. If you need to update it you can easily do it from your user account.
From the Dashboard > Billing > Name and address, you can see your current registered address, but you can edit it and update the page with a new one. Press the Change address button to save your changes.

Change language

It is the language in which your invoices are processed, your reminder emails and newsletters are sent.

From the Dashboard > Language, you can see the language currently used for your user account, and you can easily change it from here. Click on the Change language button to save your changes. The change affects all future documents; documents that have already been processed will not be changed.

Notifications

In this section you can indicate whether you would like to receive subscription expiration notices and our newsletters.

By default both options are turned on. You can turn them off by simply removing the check from their respective boxes and then pressing the Update button.

Users

From this section you can manage the users connected to your subscription.
You can add multiple users to your subscription at any time during the year, creating a multi-user subscription. A single-user subscription includes only one user, but you can always purchase additional seats.

For a company, a multi-user subscription is attractive because there is only one purchase/renewal invoice and it can manage its users independently.

Please note: it is possible to have an administrative email other than the email of the person using the software. The administrative email can be changed under Change address. The email of the user of the software can be changed in the Users section, using the Manage button.

To add users to your subscription, click on the Buy more button (the system will calculate the pro-rata for adding the user until the administrator subscription's expiration).

Forgot password?

If you forgot the password to your Banana user account, you can reset it and create a new one.

When logging into your user account click on the Forgot password? link.

You will be asked confirmation that you want to reset the password.

Press on the Submit button.

You will receive an email in your inbox of your mail provider, similar to the one below:

Click on the link.

Press on the Log in button.

In this dialog you need to enter twice your new password and then press the Save button. 

If you see the green message "The changes have been saved", it means that you are already logged into your Banana user account and that your new password has been saved.
You are back to the Dashboard of your user account.

For international purchases from our website, we rely on the Paddle platform.
Our former partner, MyCommerce Digital River, is no longer active.

Purchases can be made directly from our shop. With the purchase, a Banana user account is automatically created, from which all subscription data can be viewed.

Important notes:

• Use the same email address you have already registered with us.
• With the purchase, the subscription is automatically activated and you can start working in Banana Accounting immediately. No license key or Product Key is needed.

We are available for any questions or needs.

The Multi-User subscription of Banana Accounting Plus allows several people within the same organisation to access the program through a single annual subscription, managed by one person called the administrator. This option offers several organisational advantages and simplifies administrative work. The program's features remain the same for all users. 

The Multi-User subscription is designed for multiple users, while the personal subscription is intended for a single user, even when used on multiple devices. For more details, see the question Multi-User or personal subscription? at the bottom of the page.

Benefits of the Multi-User subscription

• Manage all your colleagues who use Banana Accounting Plus from a single user account
• Access the user account using a primary (administrator) email address
• Receive a single invoice for all users at the administrator's email address
• Manage the secondary email addresses (of the people using the software) independently
• Add new users at any time

From your Banana Accounting Plus user account, you can always view your subscription status, expiry date, issued invoices and much more.

Purchasing a Multi-User subscription

• Multi-User purchase
• Converting individual subscriptions into a Multi-User subscription
• Managing a Professional and an Advanced Multi-User subscription in parallel
• Upgrading a Professional Multi-User subscription to Advanced

Managing a Multi-User subscription

• Access your user account
• View all your information on the Dashboard
• Manage and update the user list
• Remove users
• If the administrator is not a user

Multi-User purchase 

When making a purchase, you must first enter your email address. This will be the primary (administrator) email address used for administrative purposes (purchases and renewals). The person managing this email address will be the administrator and may also be one of the software users.

You can now view the purchase page. Enter the number of subscriptions you wish to purchase. 

In this example, 5 users have been selected. After purchasing, you will receive a confirmation email asking you to access your user account, where you can specify the 5 email addresses associated with the 5 users (in the Users section). You can access your user account at any time using this link: https://www.banana.ch/shop/en

Converting individual subscriptions into a Multi-User subscription

Special requests, such as converting previously purchased individual subscriptions into a Multi-User subscription (whether purchased directly from us or in a store), must be handled manually by our staff. Contact our customer service by email!

Managing a Professional and an Advanced Multi-User subscription in parallel

You can manage two different subscriptions in parallel, one for the Professional plan and one for the Advanced plan, both using the same administrator email address. However, this setup must be carried out manually by our staff. Contact our customer service by email!

Upgrading a Professional Multi-User subscription to Advanced

Access your user account > Subscriptions > click the Upgrade to Advanced plan button. The pro-rata price is calculated automatically: you only pay the difference between the Professional and Advanced plans for the remaining period until your subscription expires, based on the number of users. Your work continues without interruption. For special cases, contact our customer service by email.

Access your user account 

To access your user account, enter https://www.banana.ch/shop/en in your browser.

If you have not yet set a password, you will be asked to do so the first time you access your user account.

View all your information on the Dashboard

The Dashboard of your user account provides an overview of all your information.

Manage and update your user list

Once you have logged into your user account, go to the Users section.

Click the Manage (Manage) button to enter the email addresses of the 5 people who will use the purchased subscriptions. You can always add new users using the Buy more (Buy more) button.

Each member/employee who uses the program must:

• Download Banana Accounting Plus
• Install Banana Accounting Plus
• Enter their email address to link it to the subscription

The administrator can change and update employees' or members' email addresses at any time.

Remove users

In your user account, under the Users section, click the Manage button to view your user list. On the same screen, you will also find the Remove users at next renewal (Remove users at next renewal) link.    
This link  takes you to a window where you can specify the number of users you wish to renew.    
Users can only be removed at the end of the subscription period.

Warning: if you reduce the number of users for the next renewal, the program removes the last users in the list by default.    
If you reduce the number of users from 5 (see image above) to 3 at the next renewal, the program will remove the email addresses employee4@example.com and employee3@example.com. If necessary, change the order of the email addresses so that the program removes the correct ones.

If the administrator is not a user

Unless otherwise specified, the administrator's email address is automatically included as the first user. If the administrator is not a user, simply remove their email address from this list. You can always view the administrator's email address on the Dashboard and change it under Email > Edit.

Frequently asked questions

When do I need a Multi-User subscription?

If you run a company where several people need to work with Banana Accounting Plus, you need a subscription for each user. Each user must have a personal email address to access Banana Accounting Plus. In these cases, the Multi-User subscription offers several organisational and administrative advantages. The program's features remain the same as those of an individual subscription; however, multiple users cannot work on the same accounting file simultaneously.

Can I have two different plans within the same Multi-User subscription?

No, all users within a Multi-User subscription must have the same Banana Accounting Plus plan (Professional or Advanced). If you need different plans, you can purchase two separate subscriptions. For any specific requirements, contact our customer service.

Multi-User or personal subscription?

The Multi-User subscription allows multiple users to use Banana Accounting Plus, each on their own computer. It differs from the personal subscription, which is intended for a single user registered with their own email address and allows use on up to 5 personal devices. Therefore, a personal subscription cannot be shared among multiple colleagues. The terms of use always apply.

Can I install Banana Accounting Plus on a Terminal Services server or in a Windows domain?

Banana Accounting Plus can be installed on computers registered in a Windows domain with Active Directory and Roaming User Profiles, as well as on computers providing Terminal Services. Each user must activate the program as described above. Activation information is saved in the user's profile.

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