The Product Key is a code that allows you to activate or extend a Banana Accounting Plus subscription.
The Product Key is only provided in some cases of online purchase of in the retail box product. If after the purchase you do not receive a Product Key, it means that you don't need it: simply enter your registered user email in the programme to see your subscription's info.

▶ Video: Activate your Banana Accounting Plus subscription with a Product Key

The Product Key is only used the first time to activate or extend a subscription. If you need to install Banana Accounting Plus on your other devices, simply enter your email linked to the subscription.

In order to activate your subscription, proceed as follows:

• Download, install and launch the program
• Enter and verify your email
• Enter your Product Key

2. Enter your email

• Enter your email in the Manage subscription  dialog window that opens upon opening the program (you can always access it from the Help menu > Manage subscription....). A verification code is sent to your email address.

Above: image from our latest release - Below: image from older releases

• Enter your verification code in the program, as a confirmation that you own the indicated email address.
  • If you don't receive the confirmation email, please go to the Manage subscription to solve the issue.

Above: image from our latest release - Below: image from older releases

• Your email is now associated with the program. If you don't already have any active subscription you will see that you are working with the Free plan.

3. Activate a subscription with the Product Key

After entering your email you can proceed as follows:

• Click on the Add Product Key link
• Enter your Product Key and press Submit

• You now see the updated data regarding your subscription and its expiration date.

You can now work with Banana Accounting Plus without limitations. We recommend visiting the How to start with Banana Accounting Plus page for some useful tips.
For more information also see the explanations for the Manage subscription page.  

Extend or renew a subscription with a Product Key

You can also use a Product Key to extend an existing subscription.

• Open the Help menu → Manage subscription... 
• If you already entered your email you will see the data of your existing subscription, if not you need to enter it (see instructions above)
• Click on the Add a Product Key link and enter your Product Key

• The months related to the new Product Key will be added to the months of your current subscription.
• You will see the updated data for your subscription plan and the new expiration date.

All online purchases from our online shop automatically originate a Banana user account.

Login into your Banana user account

From your user account you can view and edit your subscription information: invoices, address, payment method, manage and add users, cancel subscription, ...

Access your Banana user account

If you haven't setup a password during your checkout process, you will be asked to do so the first time you access your user account.

Dashboard

From the Dashboard of your user account you see a summary overview of all your data. Using the Modify or View buttons, you can view the details of each entry and make changes.

Subscriptions

From the left side menu you can see your Subscriptions and manage them.

You can perform the following operations:

• Renew your subscription directly from here. You only see the Renew button if you are close to your subscription's expiration date.
• Upgrade to Advanced plan - your price will be automatically calculated on a pro-rata basis depending on your remaining period

Cancel your subscription

From the left side menu, choose Subscriptions and then click on the Disable the auto-renewal link.

Disabling the auto-renewal is equivalent to giving notice to cancel your subscription. 
However the subscription remains active until the expiration date. 
If, in addition to disabling automatic renewal, you no longer wish to receive our newsletters or expiry notifications either, you must also change the Notifications settings from the Dashboard.

Orders and invoices

From the left side menu choose Invoices.

You can see all your past orders, the amounts you paid, and the status of each invoice. If you need to download or print your invoices proceed as follows:

• Click on the View invoice button (you can also download it in PDF format).

For purchases from Switzerland and Liechtenstein there is also the Resend the invoice to your email button (always PDF format).
In the case of open invoices (payment deadline within 10 days) see the Pay now button.

For purchases from countries other than Switzerland and Liechtenstein, the invoices are generated by our partner Paddle. Paddle handles all international payments.

Payment method

The payment method can be viewed and edited directly from the Dashboard by clicking on the Modify button .

You can see what your last payment method was and change it if you want, for the next payment.

Payments from Switzerland and Liechtenstein 

For processing payments from Switzerland and Liechtenstein (according to the country indicated in the Address section), we rely on the Postfinance platform. Postfinance handles all national payments, stores payments data, and offers different possible payment methods:

• Immediate payment and, on the next due date, automatic charge.
  • Credit Card - Banana.ch does not save sensitive credit card data (they are kept by our payment provider, PostFinance).
    You will be asked to enter your credit card data:
    • The first time you make the payment or you have set the credit card as the payment method.
    • If the credit card has expired or is no longer valid.
  • If during the year you change your payment method to credit card, Banana won't ask you for the card details immediately, but you'll be able to enter them at the time of renewal payment.
• Immediate payment and, on the next due date, a new payment will be necessary
  • PostFinance card
  • TWINT
• Manual payment and, on the next due date, a new manual payment will be necessary
  • Bank transfer - Payment within 10 days from the invoice date.

If you remove the existing payment method with the Remove button, you can select a different one. Automatic subscription renewal can always be disabled from the Subscriptions page.

Payments form other countries

For processing payments from other countries (according to the country indicated in the Address section), we rely on an external sales platform, from our partner Paddle, who handles all international payments, stores payment data and applies the local VAT to the transaction.
The following payment methods are available: Credit Cards, Paypal, Google Pay (are from Chrome browser), Apple Pay (only from Safari browser), etc.

Change password

The password can be changed directly from the Dashboard > Password, by clicking on the Modify button.

You can change your user account password anytime.

Change email address

The email connected to your Banana Accounting Plus subscription is very important, as you need to enter it in the program to activate it. If you need to connect your subscription to a different email address proceed as follows:

• from your user account, from the Dashboard > Email, click on the Modify button.
• From the Banana Accounting Plus program enter and verify the new email.

This procedure is useful, for example, to associations that change their treasurer. Likewise, they can change their mailing address.

Please note: it is possible to have an administrative email other than the email of the person using the software. The administrative email can be changed in the section Change address. The email of the user of the software can be changed in the Users section.

Change address

Your location address is where our invoices are sent and addressed to. If you need to update it you can easily do it from your user account.
From the Dashboard > Billing > Name and address, you can see your current registered address, but you can edit it and update the page with a new one. Press the Change address button to save your changes.

Change language

It is the language in which your invoices are processed, your reminder emails and newsletters are sent.

From the Dashboard > Language, you can see the language currently used for your user account, and you can easily change it from here. Click on the Change language button to save your changes. The change affects all future documents; documents that have already been processed will not be changed.

Notifications

In this section you can indicate whether you would like to receive subscription expiration notices and our newsletters.

By default both options are turned on. You can turn them off by simply removing the check from their respective boxes and then pressing the Update button.

Users

From this section you can manage the users connected to your subscription.
You can add multiple users to your subscription at any time during the year, creating a multi-user subscription. A single-user subscription includes only one user, but you can always purchase additional seats.

For a company, a multi-user subscription is attractive because there is only one purchase/renewal invoice and it can manage its users independently.

Please note: it is possible to have an administrative email other than the email of the person using the software. The administrative email can be changed under Change address. The email of the user of the software can be changed in the Users section, using the Manage button.

To add users to your subscription, click on the Buy more button (the system will calculate the pro-rata for adding the user until the administrator subscription's expiration).

Forgot password?

If you forgot the password to your Banana user account, you can reset it and create a new one.

When logging into your user account click on the Forgot password? link.

You will be asked confirmation that you want to reset the password.

Press on the Submit button.

You will receive an email in your inbox of your mail provider, similar to the one below:

Click on the link.

Press on the Log in button.

In this dialog you need to enter twice your new password and then press the Save button. 

If you see the green message "The changes have been saved", it means that you are already logged into your Banana user account and that your new password has been saved.
You are back to the Dashboard of your user account.

For international purchases from our website, we rely on the Paddle platform.
Our former partner, MyCommerce Digital River, is no longer active.

Purchases can be made directly from our shop. With the purchase, a Banana user account is automatically created, from which all subscription data can be viewed.

Important notes:

• Use the same email address you have already registered with us.
• With the purchase, the subscription is automatically activated and you can start working in Banana Accounting immediately. No license key or Product Key is needed.

We are available for any questions or needs.

The Multi-User Subscription of Banana Accounting Plus allows multiple people within the same organization to access Banana through a single annual subscription, managed by one designated administrator. This setup offers several organizational benefits and simplifies administrative tasks. The program's features remain unchanged for all users accessing it.

The Multi-User Subscription should not be confused with a personal single-user subscription, where each user must register with their own email and can then install and use the program on up to five personal devices. If this applies to you, please visit the Subscription page for more details.

Benefits of the multi-user subscription

• Manage all your employees using Banana Plus from a single user account
• Access the user account by entering a main (administrative) email
• Receive a single invoice for all users on the administrative email
• Independently manage the secondary emails (of those using the software)
• Add new users at any time

From your Banana Plus user account you always see your subscription status, expiry date, invoices issued, and much more.

Purchase of multi-user Subscription

• Purchase from Switzerland and Liechtenstein
• Purchase outside of Switzerland, from our international online shop
• Conversion of individual subscriptions to a multi-user one
• Parallel management of a Professional and an Advanced multi-user subscription
• Conversion of a multi-user Professional subscription to an Advanced subscription.

Management of the multi-user subscription

• Access your user account
• View all your data from the Dashboard
• Manage and update the user list
• Remove users If the administrator is not also a user

Multi-user purchase from Switzerland or Liechtenstein

Our new Swiss shop allows customers to choose the number of subscription they want to purchase.
For example, if a company has 5 employees in need to work with Banana Plus, on the shop page the company's administrator needs to purchase 5 subscriptions.

It is not possible to purchase a multi-user subscription in stores or on other websites outside of our online shop.

It is not possible to purchase from our Swiss shop from other countries. Please visit the international shop.

As a first step to any purchase from our Swiss shop, you need to enter your email. This will be the main email used for administration purposes (purchases, renewals). It can also be one of the emails that use the software.

Now you can see the purchase page. Enter the number of subscriptions you want to purchase.

After the purchase you will receive a confirmation email asking you to login into your user account, from which you will be able to define the 5 emails that will be connected to the 5 subscriptions (Users tab). You can access anytime your user account trough the link: www.banana.ch/shop/en/account

International multi-user purchase

The purchase of Banana products outside of Switzerland is handled by an external partner. Please contact our customer service via email!

Conversion of individual subscriptions into a multi-user subscription

If you have specific requirements, such as converting previously purchased individual subscriptions (from us or in-store) into a multi-user subscription, this is possible but it requires manual processing by our staff. Please contact our customer service via email!

Parallel management of a multi-user Professional subscription and an Advanced subscription

If you want to have two different subscriptions in parallel, one for the Professional plan and one for the Advanced plan, both with the same administrative email, this is possible but it requires manual configuration by our staff. Please contact our customer service via email!

Conversion of a multiuser Professional subscription to an Advanced subscription.

From Switzerland → Log in to your user account > Subscriptions > press the Upgrade to Advanced plan button. Pro-rata pricing is automatically calculated: you pay only the difference between the Professional and Advanced plans for the remaining period till the subscription expiry for the number of users you have. Work is not interrupted. 
International → switching from the Professional to the Advanced plan for international users is not automatic. Please contact our customer service via email!

Access your user account

To access your user account, please enter https://www.banana.ch/shop/en/account in your browser.

If you haven't set a password yet, you will be asked to do so the first time you access your user account.

See all your data from the Dashboard

From the Dashboard of your user account, you can view a summary of all your data.

Manage and update your user list

Once log into your user account, go to the Users section.

Press on the Manage button to be able to enter the emails of your 5 employees using the purchased subscriptions. You can also add new users at anytime with the Buy more button.

Each employee/associate will have then to:

• Download Banana  Accounting Plus
• Install Banana Accounting Plus
• Enter his/her email in order to connect it to the subscription

The administrator can modify and update the emails of employees/partners at any time.

Remove users

In your user account, under the Users section, you can see the list of your users through the Manage button. In the same screen, you will also find the Remove users at next renewal link. By clicking on this link, you will be directed to a window where you can specify the number of users you want to renew. Please note that users can only be removed at the end of the subscription period.
 

Warning: If the number of users is reduced for the next renewal, the program removes the last users from the listby default. For example, if there are 5 users (see image above) and it is indicated that there will be only 3 users from the next renewal, the program will remove the emails of employee4@example.com and employee3@example.com. If necessary, change the order of the emails so that the program removes the correct ones.

If the administrator is not a user

Unless otherwise indicated, the administrator's email is also automatically entered as the first user. If the administrator is not a user, simply remove him/her from this list. It is always possible to see the administrator's email from the Dashboard, and it can be changed from the Email section > Modify.

FAQ

What do I do if I have already used the same email for two Product Keys?

Contact our support team directly, describing the problem and possibly indicating the order number with which you purchased your Product Keys.

In which cases may I need a multi-user purchase?

If you have a company where several users have to work on Banana Accounting Plus, you need a subscription for each user. Each user will need a personal email to access Banana Accounting Plus. In such cases, the multi-user subscription offers several organisational and administrative advantages. The programme features remain the same as for the single subscription; it is not possible to share the same accounting file between several users at the same time.

What does the installation of  Banana Accounting Plus on 5 devices imply ?

Each user can install Banana Accounting Plus on up to 5 of the devices he personally uses, always activating the program with his registered user email. You can then, for example, install it on your desktop computer (at home or at work), on your laptop, on mobile phones, etc. This also means that if the accounting files (.ac2 format) are saved on some Cloud device, such as ICloud or Dropbox, the user can access and work on them from all his devices.
The conditions of use always remain valid.

Can I Install Banana Accounting+ on a Server running Terminal Service or in a Windows Domain?

Banana Accounting+ can be installed on computers registered in a Windows domain with Active Directory and Roaming User Profiles and on computers that offer a Terminal Service. Each user must proceed with the activation as described above, the data regarding the activation are saved in the user's profile.

Check for further frequently asked questions