If the application crashes (the application has stopped working or disappears) please send us an event log file to help the development team to troubleshoot the problems.

Follow the steps below to find and send us the event logs:

• Click Windows Start button > Type event in Search programs and files field.
• Select Event Viewer.
• Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column.
• Copy the text on the General tab.
• Attach the text in the contact form or in a email.

Problem

After updating to Mac OS 10.15 Catalina, the Banana 9 program displays dates as follows, everywhere a date is being used:
6/10/y ; 7/10/y ; 8/10/y - showing a "y" instead of the short indication for the year, such as "19" (2019), "20" (2020).

System

Mac OS 10.15 Catalina

Solution

• Click on the Apple symbol in the upper left corner of the screen
• System Preferences —> Language & Region —> Advanced -> Dates;
• In the "Short" field, change the setting for the year and reopen the Banana program.

Problem

The menu bar is hidden, the window of Banana is misplaced (similar to what is shown in this first image)

System

Affected OS: Windows 10

Solution

Update the driver of the Graphic Adapter

1. Update driver using Windows Update
   • click on start
   • search for Computer Management
   • click on "Run as Administrator"
     
     
      
   • select "Device Manager"
   • Expand "Display adapters"
   • right click on every adapter and select "Update driver"
     
     
      
2. Check your system with "Intel Driver & support Assistant"
   https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
3. Visit the support page of the manufacturer of your computer to download the latest driver.

 

Problem

Banana 9 stops working on startup. After the crash the message "LoadLibrary failed with error XX: Wrong parameter." is displayed.

System

The system is an old notebook where windows 10 was installed afterwards. 
The notebook's discrete graphic card is not officially supported by windows 10.

Affected OS: Windows 10

Solution

• Update the graphic card driver

or

• Rename in folder C:\Windows\System32 the file "atig6pxx.dll" to  "atig6pxx.dll.bak"

 

 

Problem

Banana Accounting 9 does not start and a message stating one of the following texts appears:

• The program can't start because a dll is missing from your computer.
• The application was unable to start correctly accompanied by an error code (0xc000007b)

System

Usually this error occurs on Computers running Windows 7 or Vista, sometimes it also occurs on Windows 8 and 8.1.

Cause

Probably your system is not up to date.

Solution

Run Windows update and reinstall Microsoft Visual C++ redistributable

1. Run windows update
   1. Select Start > Control Panel > System and Security > Windows Update.
   2. Select "Check for updates." Wait as the Windows Update tool scans checks for updates that you have not installed
   3. If you see a message that says, "Updates are available for your computer" or "Install updates for your computer," click the button labeled "Install updates."
   4. Wait as the updates install. Restart your computer when prompted to complete the updating process.
2. Reinstall Microsoft Visual C++
   1. Open Programs and Features
   2. Uninstall all items with the name of "Microsoft Visual C++ 2*** Redistributable"
   3. Download the latest Microsoft Visual C++ redistributable packages
      1. Click here for 32 bit systems
   4. Run the file vcredist.exe that you just downloaded
3. If the problem persists, force Windows Update to install missing components:
   1. Go to this Microsoft Support webpage
   2. Scroll down in the "Method 2" section.
   3. Download and install the package for your Operative System

Problem

Banana 9 stops working a few seconds after the main page of the program is showed.

System

The system is running on a Acer notebook

Affected machines: Acer aspire es 17
Affected OS: Windows 10, Windows 8

Solution

• Open in Explorer the folder C:\Program files\Banana90

• Create a new folder 'backup_dll'

• Move the files 'libeay32.dll' and 'ssleay32.dll' to the folder 'backup_dll'

• Restart the application

 

Problem

Banana 9 stops working as soon an Open File Dialog or a Save File Dialog is opened.

System

The system is running on a Dell computer or notebook.
The software Dell Backup and Recovery (from Softthink) is installed and running on the system.

Affected OS: Windows 10, Windows 8, Windows 7
Affected systems: Dell computer

Solution A (recommended)

• Update Dell Backup and Recovery tools to version 1.9.2.8 or greather
• Check Dell User's Guides and Support pages on how to update your system

Solution B

• Download the Autoruns for Windows - TechNet - Microsoft utility;

• Expand the file Autoruns.zip;

• Run the application Autoruns.exe as Administrator;

• Select the "Explorer" tab;

• Deselect all "DBRShellOverlay" entries from Softthinks SAS Publisher
  
  

• Close Autoruns;

• Restart Banana 9.

Notes

• In one case, after the changes in the registry, the customer had some problems running Internet explorer.
  Those problems could be resolved by restoring the changes in the registry.
• The number of "DBRShellOverlay" entries to be disable can be on some systems more than two, those entries have to be searched in all sections listed in the tab Explorer. 

Resources

• Dell Forum page "Backup and Recovery causing applications using Qt5 DLLs to crash": http://en.community.dell.com/support-forums/software-os/f/3526/t/19634253

 

Problem

Banana 9 hangs the first or second time the print dialog is opened.

System

The  'Devices and Printers' configuration contains printers no longer attached to the system.

Affected OS: Windows 10, Windows 8, Windows 7

Solution

• Open Start and select 'Devices and Printers'

• Remove all printers no longer used or attached to the system