Problem

In some very particular conditions, the program Banana 8 crashes while trying to create a new accounting year using the Create New Year command (Account2 Menu)

Solution

• Convert the file of the current year in which you are working (Tools menu -> Convert to new file).
• Create the new year (Account2 Menu -> Create new year) and save this file;
• No need to save the earlier converted file.

Then:

• In the file of the new year, under File Menu -> File and Accounting properties -> Options, define the correct path to the previous year.

Problem

Banana 8 hangs the first or second time the print dialog is opened.

System

The  'Devices and Printers' configuration contains printers no longer attached to the system or printer drivers that are not up to date.

Affected OS: Windows 10, Windows 8, Windows 7

Solution

• Open Start and select 'Devices and Printers'

• Remove all printers no longer used or attached to the system

• Update the drivers of all the remanining printers

Problem

Banana 8 stop working some seconds after the main page of the program is showed.

System

The system is running on a Acer notebook

Affected machines:  Acer aspire es 17
Affected OS: Windows 10, Windows 8

Solution

• Open in Explorer the folder C:\Program files\Banana80

• Create a new folder 'backup_dll'

• Move the files 'libeay32.dll' and 'ssleay32.dll' to the folder 'backup_dll'

• Restart the application

 

Problem

Banana 8 stops working as soon an Open File Dialog or a Save File Dialog is opened.

System

The system is running on a Dell computer or notebook.
The software Dell Backup and Recovery (from Softthink) is installed and running on the system.

Affected OS: Windows 10, Windows 8, Windows 7
Affected systems: Dell computer

Solution A (recommended)

• Update Dell Backup and Recovery tools to version 1.9.2.8 or greater
• Check Dell User's Guides and Support pages on how to update your system

Solution B

• Download the Autoruns for Windows - TechNet - Microsoft utility;

• Expand the file Autoruns.zip;

• Run the application Autoruns.exe as Administrator;

• Select the "Explorer" tab;

• Deselect all "DBRShellOverlay" entries from Softthinks SAS Publisher
  
  

• Close Autoruns;

• Restart Banana 8.

Notes

• In one case, after the changes in the registry, the customer had some problems running Internet explorer.
  Those problems could be resolved by restoring the changes in the registry.
• The number of "DBRShellOverlay" entries to be disable can be on some systems more than two, those entries have to be searched in all sections listed in the tab Explorer. 

Resources

• Dell Forum page "Backup and Recovery causing applications using Qt5 DLLs to crash": http://en.community.dell.com/support-forums/software-os/f/3526/t/19634253

 

Problem

Banana 8 stop working on startup. After the crash the message "LoadLibrary failed with error 87: Wrong parameter." is displayed.

System

The system is an old notebooks where windows 10 was installed afterwards. 
The notebook's discrete graphic card is not officilally supported by windows 10.

Affected OS: Windows 10

Solution

• Update the graphic card driver

or

• Rename in folder C:\Windows\System32 the file "atig6pxx.dll" to  "atig6pxx.dll.bak"

 

 

Send us full details of the issue, giving as much detail as possible, this can include:

• For bugs:
  • Steps to Reproduce:
    Minimized, easy-to-follow steps that will trigger the described problem. Include any special setup steps;
  • Actual Results:
    What the application did after performing the above steps;
  • Expected Results:
    What the application should have done, if there was no bug;
  • The accounting file:
    An example of an accounting file where the problem occur;
     
• For feature requests:
  • A description of what you would like to achieve, and why.
    A user story is an effective way of conveying this;

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