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If the application crashes (the application has stopped working or disappears) please send us an event log file to help the development team to troubleshoot the problems.
Follow the steps below to find and send us the event logs:
- Click Windows Start button > Type event in Search programs and files field.
- Select Event Viewer.
- Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column.
- Copy the text on the General tab.
- Attach the text in the contact form or in a email.